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Senior Claims Consultant

Berkley W R

West Hartford, CT, US · Posted October 20, 2026

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AI use among claims adjusters, examiners, and investigators is little observed so far. Measured exposure for claims adjusters, examiners, and investigators: 8% (little observed).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

Company Details

Berkley Management Protection, a member of W.R. Berkley Corporation, offers a modular suite of management liability products through the Grove℠, their bespoke and easy to use platform tailored towards independent agents. Their Trellis Management Liability Portfolio℠ of coverages include directors and officers, employment practices, fiduciary, cyber, crime and miscellaneous professional liability.

Responsibilities

The Senior Claims Consultant is responsible for managing a caseload of management liability and professional liability claims of moderate complexity and severity. This role requires a strategic, detail-oriented professional who can resolve claims efficiently and in accordance with company best practices and authority guidelines. The consultant will conduct thorough coverage analyses, assess liability and exposure, establish appropriate reserves, and participate in mediations and trials as needed. Collaboration with internal teams and external stakeholders—including agents, insureds, and legal counsel—is essential to ensure high-quality claims handling and exceptional service delivery.

The Senior Claims Consultant will be expected to:

Analyze liability and damages to establish accurate reserves aligned with potential exposure

Evaluate complex coverage issues and draft clear, well-supported coverage position letters

Investigate, negotiate, and resolve claims with moderate supervision from the Chief Claims Officer

Appoint and manage outside counsel to ensure effective and cost-efficient claim resolution

Make sound decisions within assigned authority and escalate matters when appropriate

Oversee litigation management, including retaining counsel and approving payments within authority limits

Maintain accurate and comprehensive documentation in compliance with internal claims handling standards

Deliver outstanding service to both internal stakeholders and external clients

Support underwriting by providing insights into risk exposure and claim trends

Identify emerging issues or patterns that may have broader implications for the organization

Qualifications

Experience:

Minimum of 5 years of experience in management liability claims handling or litigation, preferably as a coverage or employment attorney

Direct experience with Employment Practices Liability (EPL) essential. Experience handling D&O, professional liability or Crime is a plus

Skills and Competencies:

Strong knowledge of insurance claims processes and the legal/regulatory environment

Proven analytical and decision-making skills within authority limits

Excellent written and verbal communication, negotiation, and interpersonal skills

Highly organized with the ability to manage priorities and seek support when needed

Detail-oriented with a commitment to accuracy and thoroughness

Ability to obtain and maintain required adjuster licenses within 90 days

Collaborative team player with a flexible, solutions-oriented mindset

The Company is an equal employment opportunity employer.

Additional Requirements We do not accept unsolicited resumes from third party recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees including: • Base Salary Range: $145k-$170k • Benefits include: Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.