Operations Fraud Analyst

CLASSIFICATION: Non-Exempt

REPORTS TO: Deposit Operations Manager

JOB DESCRIPTION

Summary/Objective

Protects customers and the bank by detecting fraud early and strengthening fraud prevention practices across payment programs.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Detect, investigate, and respond to fraud activity across payment and deposit channels to minimize customer impact and financial loss

Strengthen fraud prevention controls by identifying trends, control gaps, and emerging fraud risks

Ensure accurate disposition of fraud alerts in accordance with regulations, network rules, and internal procedures

Support branches and internal partners with timely, well-documented fraud analysis and decisioning

Review and disposition fraud alerts for ACH, Wire Transfers, Zelle, Online Banking, and Check transactions in accordance with bank policies and risk thresholds

Analyze transaction activity, account history, and customer behavior to identify potential fraud, account takeover, or unauthorized transactions

Determine and execute appropriate actions, including approvals, account restrictions, blocks, returns, and escalations

Perform transaction‑specific reviews: ACH: Identify unauthorized or suspicious debits and credits; initiate returns and adjustments in accordance with NACHA rules

Wires: Review high‑risk, duplicate, or socially engineered wire activity; verify changes to instructions or beneficiaries

Zelle: Investigate alerts related to scams, account takeover, and suspicious person‑to‑person payment activity

Online Banking: Monitor unusual login behavior, device changes, velocity anomalies, and transaction deviations

Checks: Identify counterfeit, altered, forged, duplicate, or encoding‑related items

Coordinate with branches, customer service, digital banking, and deposit operations to resolve fraud alerts efficiently

Document investigations, decisions, and actions clearly and accurately to support internal controls, audits, and regulatory reviews

Assist with fraud‑related account controls, customer notifications, and loss mitigation efforts

Monitor fraud trends and escalate emerging risks or control weaknesses to management

Ensure confidentiality of all information obtained during fraud investigations

Other Duties

Other duties as assigned

Skills/Abilities

Strong analytical skills with the ability to detect patterns and anomalies

High attention to detail with strong documentation and organizational skills

Proficiency with Microsoft Office (Word, Excel)

Strong written and verbal communication skills

Supervisory Responsibility

This position does not have supervisory responsibilities.

Work Environment

This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary.

Travel

Limited local travel may be required for this position.

Education and Experience

Minimum two years’ experience in retail banking or banking operations required

Prior experience in fraud operations, deposit operations, ACH, card services, or back-office banking preferred

Experience working across internal teams in a fast-paced operational environment

High school diploma or equivalent

Working knowledge of ACH, wire transfers, Zelle, online banking, and check processing

Understanding of regulatory and network requirements

Core banking system familiarity

For Applicants located in Preston, Maryland (MD): The anticipated salary range for this position is $20.00-$27.00 per hour.

For Applicants from all other locations: The salary will be based on experience, qualifications, and geographic location.

The ranges listed for Maryland represent the good-faith compensation the Company reasonably expects to pay for the position at the time of posting. Actual compensation will be determined based on factors including, but not limited to, the candidate's skills, qualifications, experience, education, certifications, internal equity, and business needs. This position may also be eligible for additional compensation, such as bonuses or incentive pay, where applicable.

Equal Employment Opportunity/M/F/disability/protected veteran status

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.