Infrastructure Operations Engineer - Core Services

Infrastructure Operations Engineer- Core Services

Location: Canton, Massachusetts, United States (Hybrid)

In this position, you’ll be based in the Canton,MA office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex .

We give you a world of potential

Founded in 1978, Computershare is a global leader with over 16,000 employees across 22+ countries, a market capitalization exceeding $7B, and annual revenues of over $2B. The company provides a wide range of services including transfer agency, share registration, employee equity plans, proxy solicitation, and mortgage and loan services.

Known for its strengths in data management, high-volume transaction processing, payments, and communications, Computershare supports leading organizations in managing relationships with investors, employees, and customers.

The Technology Group (CTO) is responsible for delivering and managing global technology services, covering areas such as architecture, infrastructure, operations, and compliance. This role sits within Infrastructure Operations, focusing on the deployment, maintenance, and operational management of core IT infrastructure.

A role you will love

The Infrastructure Operations Engineer is responsible for the delivery, deployment, maintenance, support and optimisation of the core IT infrastructure. The role ensures that standard products and services are implemented efficiently and that systems remain reliable, secure, compliant and performant throughout their lifecycle.

Other key duties and responsibilities are as follows:

Deployment & Delivery

Deploy, configure, and automate infrastructure solutions aligned to approved architecture and standards

Support project transitions into production and execute changes through governed processes

Maintenance & Support

Monitor infrastructure to ensure availability, performance, and capacity

Troubleshoot issues, perform root cause analysis, and implement preventative actions

Manage patching, upgrades, and lifecycle activities

Support incident, problem, and change management processes

Maintain documentation, SOPs, and runbooks

Collaborate with vendors and support disaster recovery planning and execution

Security & Compliance

Enforce security best practices (patching, access control, system hardening)

Ensure compliance with standards, policies, and audit requirements

Support vulnerability management and security assessments

Success Measures

Timely, compliant delivery of infrastructure deployments with increasing automation

High availability and performance aligned to SLAs and operational standards

Effective incident resolution, ticket management, and process adherence

Strong documentation, continuous improvement, and operational efficiency

Positive audit outcomes, security compliance, and stakeholder satisfaction

What will you bring to the role?

Strong understanding of IT service management principles, including ITIL frameworks, capacity planning, SLAs, and service operations, combined with broad technical expertise across infrastructure technologies such as servers, networks, storage, cloud, and automation. Demonstrated ability to develop operational procedures, troubleshoot complex infrastructure issues, manage incidents, and ensure service continuity while delivering against SLAs. Customer-focused and solutions-oriented, with strong stakeholder management, communication, and collaboration skills. Experienced in aligning technology solutions with business needs, working across global cross-functional teams, and maintaining a proactive approach to continuous improvement, adaptability, and handling sensitive information with a high level of integrity

Technical Expertise

Core Skills

Strong hands-on experience with Dell EMC storage platforms (PowerMax, PowerScale, ECS) and SAN technologies, including provisioning, zoning, performance tuning, troubleshooting, and lifecycle management

Strong hands-on experience with backup and recovery technologies, including Rubrik , covering policy management, backup operations, recovery testing, and data protection administration

Enterprise infrastructure (servers, storage, networks, cloud platforms)

Virtualization (VMware, Nutanix)

Microsoft ecosystem (Windows Server, Active Directory, Entra ID)

Proven Experience

Delivering and supporting complex enterprise infrastructure environments

Driving automation and operational efficiency

Infrastructure security, access management, and compliance

Incident troubleshooting, root cause analysis, and disaster recovery execution

Proven experience supporting enterprise storage estates, with a strong focus on Dell EMC products and SAN environments in business-critical operations

Proven experience supporting enterprise backup and recovery services, with a strong focus on Rubrik and resilient data protection in business-critical environments

Qualifications (Preferred)

Bachelor’s degree in IT or related field

Certifications such as ITIL, PMP, Nutanix, Linux, or storage/data protection

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. Visit computershare.com/CanadaBenefits for details.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

Compensation. The typical base pay range for this role is USD $100,000 - $149,000 .

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.