Program Manager, Senior, Virtual Care

Your Role

The Health Plan Product Development team is responsible for supporting Blue Shield of California’s portfolio of virtual care solutions designed to improve member access, experience, and health outcomes. The Program Manager, Senior, Virtual Care Programs will report to the Director, Health Plan Product Development. In this role, you will manage the day-to-day operations and cross-functional execution of virtual care programs, partnering with internal stakeholders, strategic vendors, and healthcare providers to support successful implementation and ongoing performance.

You will bring strong business acumen, program management expertise, and an understanding of healthcare and digital health to help ensure virtual care programs meet member and business needs.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role, you will:

Manage day-to-day operations across Blue Shield’s virtual care portfolio, including virtual primary care, specialty care, behavioral health, women’s health, healthcare navigation, and other vendor-enabled programs

Lead cross-functional program execution across Product Strategy, Clinical, Operations, Digital, IT, Compliance, Sales, Customer Experience, Analytics, and strategic vendor partners

Develop and maintain program plans, launch timelines, implementation milestones, vendor deliverables, dependencies, issue logs, decision trackers, and executive status updates

Support virtual care program launches by coordinating benefit and eligibility readiness, digital experiences, operational workflows, customer support models, and go-to-market activities

Partner with vendors and internal teams to monitor utilization, access, appointment availability, member satisfaction, clinical quality, cost performance, service levels, and remediation plans

Support vendor governance through quarterly business reviews, contract deliverable tracking, performance reviews, escalation management, and resolution of risks and cross-functional barriers

Develop executive-ready portfolio updates, performance dashboards, launch summaries, risk assessments, decision briefs, and roadmap recommendations informed by member needs, market trends, and program performance

Your Knowledge and Experience

Requires a bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree; advanced degree (MBA, MPH) is preferred

Requires at least 5 years of experience in product management, program development, program management, or a related field

Requires experience supporting or managing virtual care, digital health, healthcare navigation, or other vendor-enabled healthcare programs

Demonstrated experience managing complex cross-functional programs, including milestones, dependencies, risks, issues, stakeholder communications, and operational readiness

Experience managing external vendors, strategic partners, or third-party providers, including deliverables, performance, service levels, escalations, and ongoing governance strongly preferred

Strong analytical skills with demonstrated ability to translate program performance, member experience insights, and operational metrics into actionable recommendations and executive-ready materials strongly preferred

Excellent communication, organizational, and cross-functional leadership skills, with demonstrated ability to influence and align stakeholders and decisionmakers within a highly matrixed organization

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

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