Sr. Collections Specialist (Banking)

Job Title: Sr. Collections Specialist (Banking)

Job Overview:

Contemporary Staffing Solutions is seeking a Sr. Collections Specialist (Banking) to join our client in a role that supports key business operations and contributes to important organizational initiatives. This onsite, direct hire opportunity in Bridgewater, NJ offers an experienced financial collections professional the chance to manage complex delinquency matters while helping protect loan portfolio performance. The position provides meaningful exposure to consumer lending, account resolution, asset recovery, reporting, and regulatory compliance while partnering with lending, risk, compliance, and legal professionals. Success in this role requires sound judgment, strong negotiation skills, careful documentation, and the ability to navigate sensitive financial situations professionally.

Compensation:

$30.00–$35.00/hour

Work Schedule:

Monday–Friday, 9:00 AM–5:00 PM

Key Responsibilities of the Sr. Collections Specialist (Banking):

Oversee collection activity for delinquent consumer lending accounts, including inbound and outbound communication, account research, payment arrangements, electronic and telephone payments, appropriate account offsets, and complete documentation of resolution efforts.

Coordinate advanced account recovery activities involving defaults, deficiencies, bankruptcies, loan modifications, deferments, charge offs, skip tracing, vehicle recovery and disposition, owned assets, and periodic property or asset inspections when necessary.

Maintain accurate operational records and support recurring reporting related to delinquency, bankruptcy activity, modifications, recovered assets, charge offs, and funds received through outside recovery resources.

Ensure collection practices align with applicable consumer protection requirements, bankruptcy rules, debt collection standards, internal controls, audit expectations, and broader risk and compliance obligations while coordinating with legal counsel and external service providers when appropriate.

Guide the resolution of complex collection matters by serving as an experienced resource, identifying portfolio or process trends, recommending operational improvements, collaborating across lending and control functions, and supporting procedure development and staff training when needed.

Qualifications and Skills for the Sr. Collections Specialist (Banking):

Minimum of 4 years of direct collections experience within a bank, credit union, credit card, student lending, or comparable financial services environment; experience limited primarily to medical collections does not meet the requirements for this position.

Strong knowledge of financial collections practices and relevant state and federal requirements, including consumer protections, bankruptcy considerations, fair debt collection standards, compliance controls, audit readiness, and risk management principles.

Demonstrated experience handling complex delinquent accounts, payment arrangements, defaults, loan modifications, deferments, skip payment correspondence, asset recovery, skip tracing, and coordination with attorneys or third party collection resources.

Excellent listening, negotiation, written communication, and telephone skills, with the judgment and professionalism needed to work effectively with individuals experiencing financial difficulty and with internal business partners.

Strong proficiency with Microsoft Word and Excel, including advanced comfort working with spreadsheets and financial information; experience with financial servicing, collections, or core banking technology is preferred.

Why Join Us?

This opportunity provides hands on experience across complex financial collections, loan servicing, asset recovery, compliance, and account resolution. You will collaborate with multiple business functions, contribute to process improvements, and apply your financial services expertise to work that directly supports daily operations and portfolio quality.

About Us:

Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp to hire, and direct hire staffing solutions. With decades of experience, we have grown from a staffing agency into a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting Contemporary Staffing Solutions.