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About the job

Position Overview

We are seeking an experienced Contract Senior Technical Analyst for a one-year assignment to support, implement, and maintain scalable, secure, and efficient cloud-based data platform solutions. In this hands-on technical role, you will be performing technical analysis, diagnostic troubleshooting, root-cause analysis, and observability management for complex, high-performance computing (HPC) integrated data platforms operating on AWS and Kubernetes.

This position operates within a Scaled Agile Framework (SAFe) environment and offers an exciting opportunity to provide high-impact production support, maintain operational readiness, and train/mentor end-users and support staff.

Key Responsibilities

Production Support & Incident Management: Deliver hands-on primary technical support for applications running on Kubernetes and HPC clusters. Perform incident triage, diagnostic root-cause analysis (RCA), and issue resolution across application, infrastructure, and platform teams. Participate in scheduled on-call rotations (8:00 AM–2:00 PM ET or 2:00 PM–8:00 PM ET, Monday through Friday).

Observability & Monitoring: Maintain and enhance observability pipelines across metrics, logs, and traces. Set up performance dashboards and health alerts using Grafana, CloudWatch, and Container Insights.

Process & System Documentation: Create, maintain, and update runbooks, troubleshooting guides, standard operating procedures (SOPs), and system documentation. Maintain project records including scopes, schedules, and process improvement recommendations.

Training & End-User Enablement: Deliver technical walkthroughs, training sessions, FAQs, and how-to guides for end-users and support team members to drive platform self-sufficiency.

Agile & Cross-Functional Collaboration: Partner with security, governance, compliance, and platform engineering teams to ensure system operations align with institutional standards. Actively participate in SAFe/Agile ceremonies, backlog refinement, and requirements engineering using Jira.

Qualifications & Technical Requirements

Container Orchestration & Kubernetes: 5+ years of hands-on production experience with Kubernetes (EKS preferred) and container runtime troubleshooting (Docker).

High-Performance Computing (HPC): 3+ years of experience supporting HPC environments, including parallel computing frameworks, job schedulers, and integrating HPC workloads into containerized/Kubernetes setups.

AWS Cloud Platform: Core hands-on experience with AWS services (EKS, EC2, S3, IAM, VPC, CloudWatch) alongside performance and cost optimization practices for compute-heavy workloads.

Observability Tools: Hands-on experience building monitoring and observability pipelines, configuring Grafana dashboards, threshold alerts, and health-check mechanisms.

Data & Analytics Frameworks: Practical knowledge of Databricks for job monitoring, pipeline health checks, and troubleshooting within data ecosystems.

Agile/SAFe Experience: Strong background delivering within Agile/SAFe environments using management tools such as Jira.

Soft Skills & Core Competencies

Strong verbal and written communication skills with the ability to simplify technical concepts when presenting or training diverse audiences.

Excellent problem-solving, analytical, and diagnostic capabilities.

Dedicated customer-service mindset with success working in matrixed or distributed team structures.

Patient and effective mentor, capable of building overall team capability while working independently as a self-starter.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.