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Level II Claims Adjuster

Amwins Group

6201 West Plano Parkway Suite 225 Plano, Texas 75093 · Posted September 23, 2026

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How AI is used in this kind of work

AI use among claims adjusters, examiners, and investigators is little observed so far. Measured exposure for claims adjusters, examiners, and investigators: 8% (little observed).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

Amwins Specialty Auto is seeking career-oriented candidates to join a claims team within our rapidly growing company. As a Level II Claims Adjuster , you will investigate 3rd party injury related liability claims in accordance with company procedures.

In the fast-paced environment of auto claims this role requires strong oral, written, analytical, decision making and organizational skills and lends itself to considerable career growth potential. Along with competitive salary, Amwins Specialty Auto offers a full range of benefits including insurance, retirement, and educational reimbursement programs. Amwins Specialty Auto is part of Amwins Group, the largest specialty broker in the United States, with over $14 billion of premium.

Responsibilities:

Establish timely contact with all applicable parties to a claim (insureds, drivers, witnesses, etc.), gathers facts of the loss and clearly explains the claims process

Assess coverage, identifying and addressing potential coverage issues

Determine liability and document the claim file with details of the claim investigation

Communicate to applicable parties the rationale behind coverage or liability decisions

Document information obtained regarding damages and resolve within assigned authority limits

Manage the assignment of claims to material damage handling units for inspection or repairs

Investigate, evaluate and resolve unrepresented and attorney represented bodily injury claims

Maintain file notes and correspondence while performing multiple tasks associated with a fast-paced environment

Manage reserve adequacy throughout the life of the claim

Alert claims supervisor in the event of potential fraud, recovery, or severity escalation in the claim

Ensure timely and cost-effective claim resolution

Qualifications:

2-5 years of P&C adjusting experience

Must be fluent in English, fluent in Spanish is preferred

Bachelor’s degree or above preferred

Must have a current/active Texas adjuster’s license

Must obtain Florida adjuster license after hire

Bodily Injury experience preferred

Ability to multi-task in a fast-paced environment

Strong communication skills and ability to clearly document and communicate the basis for decisions made

Excellent written skills that demonstrate clear, professional and succinct communications for file documentation, internal communications and external correspondence

Strong organizational and time-management skills

Courteous and professional telephone communications

Ability to work in a team environment and maintain calm demeanor even during heated circumstances

The Amwins Advantage: Benefits & Perks Available to Full-Time US Based Employees

Medical, Dental, Vision available your first day of employment

Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees

Mental health support including:

Virtual therapy

Digital coaching

24/7 EAP counseling

Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program

Health Savings Account with company contributions

Health Care FSA, Dependent Care FSA, and Commuter Benefits

Parental Leave and Adoption Assistance

Voluntary coverage options:

Life Insurance

Critical Illness

Accident

Identity Theft Protection

Retiree medical benefits available for Medicare-eligible retirees

401(k) with company match

Generous Paid Time Off and Company Holiday Schedule

Collaborative, continuing education focused work environment

Career advancement opportunities