Account Administrator

Job description:

Location: Houston, Tx 77056 Pay: ~$20-21/hr DOE Hours: 8:30AM – 5:30PM, in-office Long term temp role

Overview: We are looking to add to our clients team. They are a legal services company specializing in pre-settlement administration for mass tort, class action, and single-event cases. They aim to help claimants access their settlement proceeds efficiently and quickly. We are seeking a Pre-Settlement Litigation Specialist to join our team.

Responsibilities: Manage claimant contact, including inbound inquiries and outbound calls. Address and resolve claimant complaints promptly and professionally. Maintain accurate records of interactions, modifications, and escalations across multiple communication channels. Communicate with claimants via phone, email, and other channels. Ensure claimants remain informed and supported throughout the process. Collaborate with team members and provide feedback to improve service efficiency. Skills and Qualifications:

Proven customer support experience with a track record of exceeding goals. Strong phone handling and active listening skills; heavy outbound calling required. Familiarity with customer relationship management systems and practices. Adaptable and able to respond to diverse claimant personalities. Excellent communication and presentation skills. Ability to multitask, prioritize, and manage time efficiently. High school diploma required; college degree preferred.