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About the job

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

We are seeking a Director of Digital Product Management to define and drive the end-to-end vision and strategy for our Enterprise Observability platform (Logging, Metrics, Tracing, Events – MELT) .

This leader will own the evolution of observability capabilities across a portfolio of tools and platforms , ensuring a cohesive, scalable, and future-ready ecosystem that supports thousands of engineers and SREs.

Operating at the intersection of product strategy, platform architecture, and emerging innovation , you will shape how observability evolves across the enterprise—including advancements in AI-driven observability, AIOps integration, and intelligent automation .

This is a platform strategy leadership role , not a feature-product role. Success requires systems thinking, strong product judgment, and the ability to align multiple stakeholders around a unified vision.

End-to-end product vision for observability , connecting logging, metrics, tracing, and events into a unified platform experience

Portfolio strategy across observability tools and platforms , including rationalization, vendor strategy, and long-term roadmap decisions

Identification and incubation of next-generation capabilities , including AI/ML-driven observability and automation

Product strategy and roadmap , aligned to enterprise needs, scalability, and cost efficiency

Deep understanding of customer needs (developers, SREs, platform teams) to inform product direction

Partnership with Engineering, SRE, and App Support teams to ensure successful delivery and operationalization

Lead and develop a team of Product Managers , setting a high bar for product thinking, execution, and impact

Define a cohesive vision across MELT capabilities , ensuring a consistent and scalable observability ecosystem

Drive portfolio-level decisions including build vs. buy, open source vs. vendor strategy, and platform consolidation

Partner with Engineering to deliver highly scalable, reliable distributed observability platforms

Shape and advance emerging capabilities such as AI observability, intelligent alerting, and signal correlation

Ensure observability platforms integrate effectively with AIOps, incident management, and cloud ecosystems

Establish and track product success metrics tied to platform value, efficiency, and long-term sustainability

Communicate product strategy, tradeoffs, and outcomes effectively to senior leadership and cross-functional stakeholders

Minimum Qualifications

8+ years of experience in Product Management, with strong experience in platform, infrastructure, or developer products

3+ years of experience leading and developing Product Managers

Experience defining product strategy across multiple tools or platforms , not just a single product

Strong understanding of observability systems and telemetry (logs, metrics, traces, events)

Experience working with distributed systems, microservices, and cloud-native architectures

Proven ability to influence and align stakeholders across complex, federated organizations

Excellent communication and strategic thinking skills

Preferred Qualifications

Experience with implementing OpenTelemetry and modern observability ecosystems (e.g., Prometheus, Grafana, ELK, cloud-native tooling)

Experience with platform portfolio rationalization or vendor strategy

Exposure to AIOps, AI/ML in observability, or intelligent automation

Experience in large-scale enterprise or regulated environments

Leadership Traits for Success

Thinks in terms of systems and platforms, not features

Strong product judgment with the ability to make complex tradeoffs

Balances long-term vision with pragmatic execution

Drives alignment across teams through influence and clarity of vision

Comfortable operating in ambiguity and complexity

Passionate about improving developer and platform experience at scale

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.