Director, Enterprise Business Learning

The Colleague Experience Group (CEG) is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best.

The Enterprise Business Learning team drives the growth of enterprise-critical capabilities that enable American Express to compete and lead in a rapidly changing environment. The Director, Enterprise Business Learning will lead the design and implementation of learning and change strategies that build critical business capabilities — with a particular focus on AI literacy and application alongside other key business capabilities across the organization.

This role sits at the intersection of enterprise transformation, learning strategy, and change leadership. The ideal candidate is a strategic thought leader who thrives in dynamic environments, collaborates across functions, and influences at all levels to embed new skills, behaviors, and mindsets that accelerate business outcomes.

Design and deliver enterprise learning strategies that build future-ready skills, focusing predominantly on AI capabilities, alongside other business capabilities, including data literacy, and business acumen.

Translate strategic business needs into targeted learning plans tailored for key colleague segments and levels.

Partner with functional SMEs, enterprise transformation leaders, and external vendors to co-create relevant, practical, and measurable learning experiences.

Lead end-to-end change management to drive culture evolution and adoption of new enterprise capabilities.

Establish clear metrics and feedback loops to measure program impact and inform continuous improvement.

Develop and present compelling narratives and insights using data, storytelling, and strong communication skills.

Partner closely with Risk, Compliance, and Privacy teams to ensure governance and control alignment.

8+ years in enterprise learning, organizational change, or capability development.

Knowledge of AI concepts and applications in business, with the ability to translate them into accessible learning programs.

Demonstrated experience designing and implementing enterprise-scale learning and change initiatives that drive measurable business impact.

Excellent program management, stakeholder management, and communication skills.

Strong leadership skills and ability to lead a high performing team to deliver strong results.

Proven ability to work across highly matrixed organizations and navigate ambiguity with an enterprise mindset.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.