Billing Specialist

The Billing Specialist will provide accurate and timely invoicing and billing of customers, coordinating the billing process with clients and internal departments. This position handles all invoice generation inquiries and assists with collections. The Billing Specialist must be organized and excel in detail to ensure all documentation is updated and accurate in the accounting system.

Responsibilities:

Generate monthly invoices for customers

Prepare and process invoices according to contractual terms while following appropriate procedures to ensure billing accuracy

Process incoming and auto customer payments

Perform day-to-day A/R transactions

Resolve collection issues

Process customer claims of invoice payment, chargebacks, returns, and bad checks.

Ensure company financial policies and requirements are observed and work to drive solid controls and compliance for accounting and audit

Process credit & rebill requests ensuring proper approval documentation is in place

Add/cancel customers as required

Ensure timely follow-up and resolution of internal and external inquiries of billing issues within 24 hours

Maintain billing checklist and procedure documents

Lead efforts to improve efficiencies associated with the billing process

Assist in annual audit

Minimum Qualifications:

Detailed knowledge of AR accounting

AA in Business, Finance or Accounting is preferred

Sage Intacct and MAXIO Advance Billing Preferred

Extremely Detail Oriented

Proficient in Google Cloud - Email, Excel & Word

Experience in a client-facing environment

Excellent communication, listening, and customer service skills

Willing to learn and grow into your position

High level of critical and logical thinking and analysis, with proven proficiency in researching and resolving billing and order entry issues

Strong time management skills; ability to prioritize effectively, meet deadlines, work with others and follow through to execute all tasks

Ability to adapt to changing processes and follow them, as well as suggest changes where needed

Excellent written and verbal conversation skills, including the ability to compose effective and accurate correspondence cross-functionally with various internal and external customers

Additional Requirements:

A quiet workspace, ergonomic chair, and desk

High-speed internet from a reliable provider

Pay Range: $31.25-$36/hr.

Final offers take into account experience, education, training, and other business and market factors. Candidates with broader or more specialized experience may be considered at a different level, which may impact the compensation package offered.