Restaurant365 is transforming how restaurants run their businesses. Today, we help more than 50,000 restaurant locations manage their finances, operations, and people. As AI changes what's possible, we're reimagining how restaurant back offices operate—automating routine work, helping teams make better decisions, and giving restaurant leaders more time to focus on growing their businesses. We're transforming how we work, too. AI is changing how we build products, solve problems, and deliver results for our customers. We're embracing new ways of working, moving faster, and creating opportunities for our people to make a greater impact. At Restaurant365, our culture is built on ownership, collaboration, and continuous improvement. We believe in challenging ourselves, learning every day, and working together to achieve great results. We're looking for people who are curious, take initiative, and want to grow while helping shape the future of an industry.

The Support Specialist, Integration is responsible for helping R365 customers with all R365 software (non-POS) integrations functions, including payroll, direct bank connection, and vendor invoice upload, keyed entry, and payment. They manage pertinent customer communications through tickets, live chats, and phone calls.

Responsibilities

Prompt customers for information necessary to troubleshoot problem reports

Identify solutions to problem reports and deliver them to customers

Help customers understand R365 Non-POS integrations functions

Route non-integrations customer issues to appropriate teams and team members

Diagnose and document software defects and escalate them to Integrations Support Manager or Lead

Participate in live chats

Manage personal queue of customer tickets

Identify gaps in company self-help documentation

Train and mentor new team members at the request of Support management

Assist Manager, Integration Support in rolling out and supporting new non-POS integrations

Find opportunities to automate and improve how work gets done across your role with approved AI and other tools, choosing the right tool for each task, refining your prompts, and reviewing outputs for quality and time saved.

Other duties as assigned

Qualifications

High attention to detail

Excel knowledge

Curiosity and eagerness to use AI in your daily work, backed by hands-on experience, a good sense of what generative AI can and can't do, and the judgment to verify its outputs.

Flexible and adaptable based on the needs of the client and internal team

Solution oriented mindset with ability to articulate under pressure

Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation

Strong technical aptitude with experience communicating across multiple platforms

A passion for helping people get the most out of technology

PREFERRED QUALIFICATIONS

Bachelor’s degree with emphasis in business and / or finance and / or accounting preferred

Restaurant Industry Experience

Strong understanding of general business principles

Previous experience in a Support Role

R365 Team Member Benefits & Compensation

This position has a salary range of $24.04 - $33.65 hourly range .

The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.

Comprehensive medical benefits, 100% paid for employee

401k + matching

Equity Option Grant

Unlimited PTO + Company holidays

Wellness initiatives

This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday and Wednesday.

Internal Employees - R365 is committed to growing talent from within. If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement. Reach out to your People Business Partner if you have questions.

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.