Program Manager, Enterprise Risk Management

WHO WE'RE LOOKING FOR

The Program Manager, Enterprise Risk Management, reports directly to the Director, Enterprise Risk Management. This role supports and advances CapMetro's Enterprise Risk Management (ERM) program through the execution of enterprise-wide risk identification, assessment, monitoring, reporting, and continuous improvement activities. This position works collaboratively with executives, department leaders, project teams, and other stakeholders to facilitate risk assessments, maintain the enterprise risk inventory, monitor risks and opportunities, develop reports, dashboards, and presentations, and coordinate ERM activities. The Operational Lead provides consultative guidance, tools, and expertise to business units while serving in a facilitative and advisory capacity to support effective risk management. The position supports the Organizational Strategy & Projects leadership team in embedding risk-informed decision-making and fostering a risk-aware culture through sound risk management practices and program enhancement.

WHAT YOU'LL BE DOING

Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.

Enterprise Risk Management Program Administration

Support the implementation, governance, and continuous improvement of CapMetro’s Enterprise Risk Management (ERM) program, including risk appetite, risk tolerance, policies, procedures, tools, metrics, and templates.

Drive the integration of risk analysis, management, and recommendations into strategic planning, organizational objectives, and business decision-making.

Develop and deliver enterprise risk reporting, dashboards, risk maps, trend analyses, and executive, Board, and governance communications.

Maintain ERM program documentation, risk records, templates, reporting artifacts, and document repositories, ensuring accuracy, completeness, version control, and retention of program information.

Risk Identification, Assessment, Prioritization, and Monitoring

Maintain the enterprise risk register, facilitate enterprise and departmental risk assessments, and identify, assess, prioritize, and communicate risks and opportunities affecting strategic and operational objectives.

Monitor risk trends, emerging risks, key risk indicators (KRIs), and enterprise exposures against established risk appetite and tolerance thresholds, escalating material deviations as appropriate.

Develop and enhance risk monitoring and mitigation practices, including early warning systems, preventive controls, mitigation tracking, post-event reviews, lessons learned, and continuous improvement of risk management processes.

Business Partnership, Culture, and Influence

Foster a culture of risk awareness, collaboration, and transparency through stakeholder engagement, education, coaching, and constructive communication.

Partner with business leaders and serve as a trusted advisor to facilitate informed risk-based decision-making while reinforcing business ownership and accountability for risk.

Support change management and organizational transition initiatives by guiding cross-functional teams through the adoption of new processes, tools, and analytical practices, helping facilitate workforce readiness, user adoption, and successful integration of risk management into organizational decision-making and ERM objectives.

Promote analytical rigor and risk-informed thinking by developing organizational capabilities, methodologies, and practices that strengthen risk analysis, support data-driven decision-making, and embed risk discipline across the organization.

Strategic Project & Capital Program Risk Support

Partner with strategic initiative, capital project, program, and portfolio teams to assess, review, and manage risks associated with major capital investments and strategic initiatives, promoting cross-functional integrated risk management and informed decision-making.

Facilitate project risk workshops and monitor risk mitigation activities to support effective project risk management and decision-making.

Organizational Stewardship

Perform responsibilities in a manner that supports CapMetro's mission, values, strategic goals, and commitment to organizational excellence.

Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.

Perform other duties as required and/or assigned in support of the CapMetro Strategic Plan.

WHAT YOU BRING

Bachelor’s degree in risk management, business, economics, finance, public administration, management, or related field.

Eight (8) years of relevant experience in risk management, audit, compliance, governance, strategic planning, public administration, or related disciplines, including three (3) years of experience leading enterprise assessments, governance initiatives, and cross-functional business programs, with two (2) years of management experience managing employees or projects.

Preferred - Professional risk management qualification such as Certified Risk Management Professional (CRMP), Certification in Risk Management Assurance (CRMA), Enterprise Risk Manager (ERM), International Certificate in Enterprise Risk Management (IRM), Financial Risk Manager (FRM).

Preferred - Experience in public transportation, infrastructure, utilities, government, aviation, or large capital project environments.

Knowledge, Skills and Abilities

Comprehensive knowledge of Enterprise Risk Management (ERM) principles, frameworks, and practices, including risk appetite, risk tolerance, and industry standards such as COSO ERM and ISO 31000.

Strong analytical and critical thinking skills, with the ability to perform qualitative and quantitative risk analysis, identify trends, evaluate impacts, and synthesize data from multiple sources to support decision-making.

Strong organizational and project management skills with the ability to manage multiple priorities, deadlines, deliverables, and program documentation in a fast-paced environment.

Ability to develop, maintain, and continuously improve systems, processes, documentation, and records that support effective risk management and program operations.

Proficiency in developing reports, dashboards, presentations, and other communication materials that effectively convey risk information and recommendations.

Strong working knowledge of Microsoft Office applications, including Excel, PowerPoint, and SharePoint, with experience developing reporting tools, dashboards, document repositories, and executive-level presentations.

Excellent verbal, written, presentation, and facilitation skills, including the ability to communicate complex concepts to diverse technical and non-technical audiences and adapt messaging to stakeholder needs.

Ability to influence, collaborate, build consensus, and maintain productive working relationships across all levels of the organization, while exercising sound judgment, professionalism, initiative, and a commitment to continuous learning and improvement.

WORK ENVIRONMENT AND PHYSICAL DEMANDS Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. This position works with multiple project timelines and performs work of a complex nature.

Incumbent must have the ability to stand and sit frequently throughout an eight-hour period, reach vertically for overhead use as well as horizontally. Must be able to use a telephone or headset equipment. Incumbents must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Regular and predictable attendance at assigned work location is an essential function.

Reasonable accommodation may be made to enable individuals with disability to perform the essential functions as previously described.

WORK AUTHORIZATION Visa sponsorship is not available for this position. All applicants must be currently authorized to work in the United States.

Mobility Status: As a Hybrid position, onsite presence is guided by team collaboration needs, customer and front-line team member interactions, and role responsibilities. People leaders will set expectations for onsite presence; however, incumbents are generally encouraged to work 8 to 12 days in office per month. Mobility status is subject to change at any time based on business needs or organizational decisions.

COMMITMENT TO EQUAL EMPLOYMENT OPPORTUNITY CapMetro is an equal employment opportunity employer and committed to creating a welcoming environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws. CapMetro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.