Manager, Account & Capacity Management I

Overview

Who We Are:

Crowley is a privately held, U.S.-owned and operated company serving the maritime, logistics and energy industries with scale in 36 nations and island territories. Our Purpose is to bravely advance what’s possible to elevate people and planet, guided by our values of Integrity, Sustainability and Drive.

With more than $3 billion in annual revenue, our solutions provide integrated supply chains with a commitment to safety and reliability in our ocean and land transportation services and facilities.

We set high standards, operate with discipline, and continuously improve how we work. Performance, operational excellence and innovation drive how we compete, grow and deliver to our customers and partners.

Work Arrangement:

Hybrid

What You'll Do:

Responsible for full life cycle of shipment including managing customer relationship, securing capacity, negotiating rates and ensuring successful execution of shipments, while driving digital engagement.

Responsibilities

Key Responsibilities:

Responsible for driving growth within assigned customer portfolio.

Serve as liaison between carrier sales and customer.

Responsible for finding carriers for designated shipments.

Develop and maintain strong relationships with carriers.

Fulfill shipments with the lowest cost and best service carriers.

Responsible for rate negotiation with carriers.

Ensure operational execution.

Communicate performance expectations to carriers for each shipment.

Participate in carrier business reviews as needed.

Review carrier service performance and identify service improvements.

Uses best practices and knowledge of internal and/or external business issues to improve products and/or services.

Handle problem resolution and customer communications.

Qualifications

Education & Credentials:

High school diploma or equivalent required.

Experience:

0-3 years of experience in truck transportation, truck brokerage, supply chain management, import/export transportation, customer service, negotiations, or related experience.

Technical Skills:

Proficient in Microsoft Office products, including Excel, Outlook, PowerPoint and Word.

Experience with data analytics tools/languages (for example, Power BI, Tableau, SQL), customer relationship software (for example, Salesforce) and project management software (for example, Smartsheet’s) preferred.

Competencies:

Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to demonstrate effective customer service skills. Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting assigned deadlines. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Ability to perform accurately in a detail-oriented environment. Ability to gather, interpret, report and use data and other information concerning assigned activities. Ability to function effectively with, or as part of a team. Skilled in preparing clear and concise documents, including but not limited to reports, procedures, correspondences, and other written materials. Familiar with logistics and transportation principles, concepts and methodologies, moving product via various modes, cost analysis and resource optimization.

What We Offer?

We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.

Our Total Rewards include:

Competitive pay with recognition programs

Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays

Leave and family support: parental leave and sick leave

Learning and growth: access to training and development for continuous skill development

Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts

At Crowley, we invest in you—your success, your health, and your future.

#LI-Hybrid

Key Responsibilities:

Responsible for driving growth within assigned customer portfolio.

Serve as liaison between carrier sales and customer.

Responsible for finding carriers for designated shipments.

Develop and maintain strong relationships with carriers.

Fulfill shipments with the lowest cost and best service carriers.

Responsible for rate negotiation with carriers.

Ensure operational execution.

Communicate performance expectations to carriers for each shipment.

Participate in carrier business reviews as needed.

Review carrier service performance and identify service improvements.

Uses best practices and knowledge of internal and/or external business issues to improve products and/or services.

Handle problem resolution and customer communications.

Education & Credentials:

High school diploma or equivalent required.

Experience:

0-3 years of experience in truck transportation, truck brokerage, supply chain management, import/export transportation, customer service, negotiations, or related experience.

Technical Skills:

Proficient in Microsoft Office products, including Excel, Outlook, PowerPoint and Word.

Experience with data analytics tools/languages (for example, Power BI, Tableau, SQL), customer relationship software (for example, Salesforce) and project management software (for example, Smartsheet’s) preferred.

Competencies:

Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to demonstrate effective customer service skills. Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting assigned deadlines. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Ability to perform accurately in a detail-oriented environment. Ability to gather, interpret, report and use data and other information concerning assigned activities. Ability to function effectively with, or as part of a team. Skilled in preparing clear and concise documents, including but not limited to reports, procedures, correspondences, and other written materials. Familiar with logistics and transportation principles, concepts and methodologies, moving product via various modes, cost analysis and resource optimization.

What We Offer?

We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.

Our Total Rewards include:

Competitive pay with recognition programs

Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays

Leave and family support: parental leave and sick leave

Learning and growth: access to training and development for continuous skill development

Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts

At Crowley, we invest in you—your success, your health, and your future.

#LI-Hybrid