Senior Analyst, IT Client Services

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

This is an on-site position, centralized at our Cranbury, NJ Cardinal Health at Home Distribution Center as well as on-site at our Edison, NJ Medical Distribution Center, splitting time between these two facilities.

Responsibilities

Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.

Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.

Diagnose and resolve unique problems with hardware, software and operating systems; determine the source of problems and classify their level, priority and nature.

Configure, deploy, maintain, troubleshoot, inventory and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.

Installs/removes/configures hardware and software.

Address user tickets within documented service levels

Diagnose and troubleshoot technical issues, including account setup and network configuration

Provide prompt and accurate feedback to clients and follow up with clients to ensure their systems are functional

Ability to work independently or via a team collaboration process.

Experience providing support via in-person, phone, or remote methods.

Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.

Partners with end users to correlate business requirements to technology solutions (strong business acumen).

Prioritize and manage several open issues at one time

Properly escalate unresolved issues to appropriate internal teams

This individual will have a primary support role. This includes after-hours and weekend support as needed.

Periodic travel to support business initiatives is required.

Qualifications

2-4 years of experience, preferred

Bachelor's degree in related field, or equivalent work experience, preferred

Experience supporting multi-platform environments including the following: Windows10, Windows 11, Citrix Environment, Microsoft W365, AWS desktops, Android, SOTI, preferred

Detailed knowledge of PC hardware, operating systems, network configuration, server interaction, diagnostics and troubleshooting, preferred

Working knowledge of hardware, hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop-based security methodologies, preferred

Working knowledge of configuration and troubleshooting of warehouse technologies such as laser printers, Zebra printers, wearable/handheld terminals, and IWD/RF scanners, preferred

Understanding of basic network topology, Ethernet, Wireless and TCP/IP protocol, preferred

Proactive, innovative, and creative in meeting customer and enterprise needs, preferred

Strong analytical, problem solving, organizational, and planning skills, preferred

Understanding of project management theory and team dynamics, preferred

Can work well both independently and as a member of a high-performing team, preferred

Excellent verbal and written communication skills, preferred

Experience supporting manufacturing or automation environment, preferred

Experience in a warehouse environment, preferred

Ability and willingness to travel between the Cranbury and Edison facilities, as needed

What is expected of you and others at this level

Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks

Works on projects of moderate scope and complexity

Identifies possible solutions to a variety of technical problems and takes action to resolve

Applies judgment within defined parameters

Receives general guidance and may receive more detailed instruction on new projects

Work reviewed for sound reasoning and accuracy

Anticipated hourly range: $30.70 - $44.00

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Application window anticipated to close: 1/2/2026 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here