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About the job

Job Purpose

The Implementation Consultant is a client-facing professional responsible for implementing ICE Mortgage Technology’s Data & Document Automation (DDA) Analyzer solutions within the Encompass platform. The consultant manages the entire implementation lifecycle, from discovery and solution design through configuration, testing, training, go-live, and post-launch support.

This role combines mortgage industry expertise, client consulting, technical configuration, and project management. The consultant works directly with mortgage lenders to understand their underwriting, quality control, compliance, and post-close processes and then configures DDA Analyzer products to support those workflows.

Key Responsibilities

Manage multiple client implementations from discovery through go-live and post-implementation support

Serve as the primary client contact and trusted advisor

Gather requirements and translate mortgage workflows into effective DDA/Encompass configurations

Configure Income, Credit, Asset, and/or Audit Analyzers based on client underwriting guidelines and operational requirements

Lead UAT, client training, knowledge transfer, and adoption activities

Troubleshoot configuration issues and partner with Product, Engineering, Support, and Data Services

Manage project timelines, deliverables, status reporting, documentation, and escalations

Identify opportunities to improve or automate implementation and mortgage workflows

Technical Skills

Encompass end-user experience in a production lending environment (required)

DDA Analyzer end-user experience (preferred)

Proficiency with JIRA, ServiceNow, Salesforce, or similar tools; Microsoft Office Suite (preferred)

Qualifications

Bachelor’s degree in business, finance, or related field (or equivalent experience)

Recent mortgage underwriting or senior processing experience

PMP, CompTIA Project+, or comparable project management certification (preferred)

NMLS licensure (preferred)

Experience with Agile and Waterfall delivery methodologies (preferred)

Prior mortgage technology, fintech, or SaaS implementation experience (preferred)

Willingness to travel to client sites as needed (up to 25–50%)

Ideal Candidate

The strongest candidate brings a combination of recent mortgage underwriting or senior processing experience and client-facing implementation/consulting skills.

#LI-SF1 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.