Among computer and information systems managers, AI is already used for some of the tasks. Measured exposure for computer and information systems managers: 16% (some).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

We’re looking for an experienced person to work on the mobile payments solutions that will be used by tens of millions of cardholders around the world. We want someone who is super creative and enjoys solving tough problems. You should be able to come up with brilliant solutions that no one else can, and be obsessive about UI/UX design and user experience.

You’ll be part of the Digital Payments Engineering team whose mandate is to develop new products and platforms for American Express customers. Payments Engineering’s aim is to build interactive experiences at all touch points of a consumer's journey whether before, at, or after the time of purchase. The products will range from new payment vehicles and partnerships with other payment entities to interactive web experiences.

Software engineering and development experience or a related job

Experience in leading and managing software engineering teams, providing technical leadership and mentorship

Experience in collaborating with senior stakeholders to drive software strategy and innovation

Expertise in application design, software development, and automated testing

Experience in distributed (multi-tiered) systems, algorithms, and relational databases

Experience in Agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories

Experience in automation testing and documentation (i.e. automated, functional, and performance)

Experience leading large-scale AI adoption initiatives

Experience delivering measurable outcomes from AI-enabled practices

Oversees and mentors a team of Software Engineering colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for all individual colleagues and teams. Provides direct leadership and coaching to teams, supporting training and development of best practices

Manages resource allocation, project timeline, and budget for Software Engineering projects, ensuring alignment with organizational goals

Collaborates with senior leadership to hire top talent for the team, ensuring a high-functioning and cohesive unit, implementing strategies for talent retention and professional development

Leads the development, deployment, support, and monitoring of software across various environments

Collaborates with senior leadership and cross-functional teams to define and implement technology roadmaps and strategies

Leads teams to innovate and automate processes, driving efficiency and scalability in production environments

Drives continuous improvement initiatives, leveraging metrics and feedback to enhance team performance and software quality

Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

Leads AI adoption initiatives across engineering teams and drives integration of AI into development platforms and processes

Coaches and develops direct reports in the effective, responsible, and practical use of AI tools to improve productivity, decision-making, and work quality

Defines metrics to measure AI impact on productivity and quality

Leads the design, development, and delivery of peer-to-peer (P2P) payment platforms, ensuring secure, scalable, and reliable payment processing capabilities.

Collaborates with Product, Risk, Compliance, and cross-functional engineering teams to deliver seamless payment experiences while maintaining strong financial controls and transaction integrity.

Demonstrates a strong understanding of payment ecosystems, including dispute management, transaction processing, balance ledger management, reconciliation and settlement workflows.

Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience; advanced degree preferred

Knowledge of distributed (multi-tiered) systems, algorithms, NoSQL, and relational databases

Knowledge of the core tools used in the planning, analyzing, crafting, building, testing, configuring, and maintaining of assigned application(s)

Strong understanding of AI-driven engineering transformation

Knowledge of scaling AI practices across organizations

Knowledge of evaluating AI tools for enterprise environments, Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.