Among computer occupations, all other, AI is already used for a large share of the tasks. Measured exposure for computer occupations, all other: 31% (high).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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Southwest Airlines has filed one layoff notice in the last twelve months, covering 107 workers, most recently March 2026. These are public filings with state labor departments, and an open role can sit alongside them. See the filings

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About the job

Department: Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

Ready to lead the technology foundation that powers Southwest’s AI and enterprise intelligence strategy? As a Senior Manager Technology, you will lead the Intelligence Layer team, driving the delivery of trusted, scalable solutions that connect business knowledge, data, and technology across the enterprise. Partnering with business and technology leaders, you will help establish a unified foundation for analytics, AI, and decision-making while ensuring solutions align with enterprise strategy and customer needs. Your leadership will enable smarter insights, improve access to trusted information, and accelerate innovation across Southwest.

Additional details:

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Model the Southwest Way

Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees

Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment

Invest in Leadership and self-growth through participating in continuous learning and development

Responsibilities

Lead, support, and influence the achievement of the mission, goals and objectives of the department and organization

Participate fully in organizational processes/initiatives; performance management, interviewing, budgeting, training, etc.

Lead the resolution of organization, team and individual issues, making appropriate decision

Develop and execute strategies and processes to improve performance and the value of products and services provided

Lead cross-functional Teams to deliver solutions and services to meet enterprise needs

Provide Technical thought Leadership related to assigned functional areas

Deliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products

Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities

Build strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams

Work with Technology and business partners to measure financial benefits and demonstrable business value

May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Advanced knowledge of business/Leadership principals, including planning, organizing, directing, developing, and supervising

Advanced knowledge of personnel practices and regulations

Advanced knowledge of software development practices, concepts, methodologies, tools and trends

Advanced knowledge of project management methodologies

Skilled in excellent partnering, negotiation and communication in order to facilitate interactions with business Customers and technology teams

Ability to provide tactical leadership for Team(s)

Ability to use appropriate motivation and influence techniques to achieve desired Team results

Ability to set and manage stakeholder expectations

Ability to deliver quality projects on time and within budget

Ability to manage projects using the organization's project management methodology

Education

Required: High School Diploma or GED

Experience

Demonstrated experience in directly or indirectly leading team(s)

Fully functioning, broad knowledge in: A Business and/or Information Technology environment

Leading teams and providing work direction

Preferred: Experience with AWS cloud technologies

Databricks, including Unity Catalog

Experience in ontology engineering & semantic layer development

Experience with knowledge graph technologies, including Neo4j, Amazon Neptune, or similar platforms.

Licensing/Certification

N/A

Physical Abilities

Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information

Ability to work extended hours as needed

Must be able to travel and / or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary

Pay & Benefits

Competitive market salary from $168,650 to $187,400 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**

Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***

Competitive health insurance for you and your eligible dependents (including pets)

Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.

Job Posting End Date 11/10/2026