Among computer user support specialists, AI is already used for a large share of the tasks. Measured exposure for computer user support specialists: 47% (high).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Senior Specialist, Technical Support Engineer (Wideband Global SATCOM)

Job Code: 47189

Job Location: Colorado Springs, CO

Job Schedule: On-Site, 5/8 schedule

Job Description:

L3Harris Technologies Inc. is seeking an experienced Technical Support Engineer to manage the support of facility needs within the Wideband Satellite Communications Operation Centers (WSOC) located in Fort Meade, Maryland, Wahiawa, Hawaii, Landstuhl Germany, and Okinawa, Japan. This Ground Systems Controller Subject Matter Expert (SME) will be responsible for supervising and reporting concerning the hardware installation and maintenance, technical support, software upgrade and configuration management for several Satellite Communications (SATCOM) and Data Communications (DATACOM) systems supporting WSOC missions. The local WSOC Technical Support Engineer (TSE) serves as a status and event liaison to the SME. The SME is also responsible for the interpretation of contract work statement duties concerning the planning, coordination, and management of facility modifications. The SME Is responsible for delivering a monthly report representing all sites.

Essential Functions:

Supervision and reporting of WSOC hardware installation and maintenance, technical support, software upgrade for the co-located WSOC Modernized Earth Terminal (MET)

Technical support for the Replacement Radio Frequency Interconnection Subsystem (RRFIS)

Technical support for the Replacement Patch and Test Facility (RPTF)

Technical support for the Replacement Satellite Configuration Control Element (RSCCE) L-Band Conversion System (RLCS)

Drafting policy on the tracking of facility-related work orders

Drafting policy concerning direct coordination and interface with civilian public works representatives, along with support organizations and/or contractors.

Drafting policy on the Preparations submittal and tracking of work statement and justifications.

Serves as the point of contact for policy and rendering of services based on contract work statements.

Serves as the point of contact for the fabrication and implementation of corrective measures concerning maintenance, repairs, and equipment.

Maintains all records, plans and drawings of building alterations, additional space requirements, etc. relative to office moves or reconfiguration requirements to include preparation and submission of Requests for Work Authorization (RWA).

Qualifications:

Active DoD Top Secret clearance

Bachelor’s Degree and minimum 6 years of prior relevant experience. Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience. One (1) year of relevant experience or education in communication principles and SATCOM theory

Three (3) years of operational experience with Commercial or Military SATCOM systems

Relative knowledge of intelligence capabilities, processes, and tasking mechanisms necessary to support Government efforts for performance of SATCOM Interference tasks.

The CompTIA Security+ (or higher) certification

Preferred Additional Skills:

Experience with the SATCOM apportionment planning and allocation processes taking into consideration all ground, space, and control networks, and operational control of sub-networks for apportioned SATCOM resources.

Experience developing, planning, operating, controlling, and/or managing military or commercial SATCOM systems and software. Examples of such systems and software include, but are not limited to the following: DoD Teleports and Gateways

Service Teleports and Gateways

Commercial Teleports and Gateways

Satellite Communications Operations Centers and/or Watch Offices

In compliance with pay transparency requirements, the salary range for this role in Colorado state is $73,000-$135,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

The application window for this position will close on 11/30/2026.

#LI-ZB2

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

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