Operations Manager II

Position Summary

The primary responsibilities of the Operations Manager II involve hiring, training, management and supervision of the operations and staff in the branch to ensure operational integrity, excellent customer service, staff productivity and performance, as well as branch security. The Operations Manager II will implement bank policy, procedures, and security measures to protect the customer and Bank from losses and assure all staff adheres to same. This position will accurately and consistently balance branch vault cash, prepare various operations reports and certifications, lead Associates in cross-selling activities and referring new business to the Bank. The Operations Manager II will assist the Branch Manager to ensure the efficient flow of operations on the teller line. In this supervisory role, the Operations Manager II will provide support, guidance, and training to branch staff on a routine basis and promote teamwork and works well with others.

Why Fremont Bank?

Founded in 1964, Fremont Bank is one of the oldest independently owned banks in the Bay Area and has been consistently recognized as a Top Workplace for the past 15 consecutive years. Our foundation is built on relationships — with our clients, our associates, and our communities.

We offer:

A people-first culture grounded in inclusion and excellence

Deep community involvement and local reinvestment

A mission-driven workplace where values and performance go hand in hand

The Fremont Bank Way

Full-Service Banking with comprehensive financial solutions, advanced technology, and exceptional service

No-Compromise Approach — we help clients get to "yes"

Core Values:

Go above and beyond for clients

Foster a supportive and empowering environment for associates

Deeply invest in the well-being of our local community

Key Responsibilities

Leads and coaches all Associates to Fremont Bank service and sales protocols

Supervises and coordinates Associate schedules to ensure customer needs are met and all policies & procedures are followed

Directly manages all operations positions, including Tellers, Senior Tellers, Lead Tellers, and Operations Supervisors

Responsible for hiring, training, performance management and annual performance appraisals for all operations positions

Provide Six Diamond Experience with each client interaction: excellence in customer service

Be friendly and courteous and always exhibit a professional attitude and appearance

Consistently balances cash drawer and vault cash accurately while maintaining neat and organized workstations/desks

Maintains teller and branch cash limits and coordinates cash shipments to ensure cash supply is adequate for individual branch needs based on legal requirements and business demand

Accurately completes and submits branch reports, certifications, and audits in a timely manner

Ongoing training of associates in customer service, banking procedures and regulatory requirements

Assists Branch Manager and Branch Administrator with other duties and assignments as requested

Perform teller transactions daily

Attends meetings and training workshops

Performs other duties and projects as assigned

Responsible for participating in client relationship deepening

Responsible for achieving individual and branch sales objectives

Maintain a flexible work schedule, to include weekends and late evening hours

Qualifications & Skills

Two plus years of banking experience with previous operations, sales, new accounts, and teller experience

Successfully pass the Regulation CC Exam, Operational Knowledge Exam and obtain Signing Authority

Minimum one-year prior experience in a supervisory role

Must be knowledgeable in all areas of branch operations, banking regulations and security

Previous sales and customer service experience required

The ability to read bank statements as required

Excellent verbal, written, and math skills required

A general understanding of goals setting, and staff development techniques is required

Extensive knowledge of every available bank product required

Ability to perform their direct report’s job function when called upon to do so

Strong time management and organizational skills required

Excellent/Professional communication skills (oral, written, presentation and listening skills)

Excellent customer service and follow-up skills

Experience working with a Windows-based computer environment, working knowledge of Microsoft Office

Ability to multi-task and utilize various computer applications at the same time to verify customer information

Effectively deal with conflict management, coaching, counseling, and development

High School Diploma/GED or equivalent

College degree preferred

What Makes Fremont Bank Associates Thrive?

Team Players who go above and beyond to support their colleagues

Action-Oriented professionals who challenge the status quo and seek improvement

Purpose-Driven individuals who understand and champion the bank’s community impact

Benefits Snapshot

Health & Wellness

Medical, dental, and vision insurance

Flexible Spending Accounts (FSA, Dependent Care, Health Savings)

Financial & Retirement

Employee Stock Ownership Plan (ESOP)

401(k) with employer match

Performance-based bonuses or incentives

Work-Life & Perks

Paid holidays, vacation, and sick time

Free personal checking and savings accounts

Home loan rate discounts

Tuition reimbursement and professional development resources

On-site gym and discounted health club memberships

Employee Assistance Program (EAP)

Equal Opportunity Employer

Fremont Bank is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected classification.

Salary Range

The hiring salary range is based on factors such as experience, skills, education, and internal equity. Compensation decisions are made in consideration of these factors and in alignment with Fremont Bank’s compensation philosophy.

Salary Range USD $74,900.00 - USD $93,000.00 /Yr.

Employee Stock Ownership Plan (ESOP)

The Employee Stock Ownership Plan (ESOP) is a way for Fremont Bank to contribute to the financial well-being of associates by making a contribution to their retirement account. In addition, the ESOP provides associates an opportunity to share in the growth and prosperity of Fremont Bank.

Note to Search Firms:

Fremont Bank does not accept unsolicited resumes from search firms or agencies without a signed service agreement. Unsolicited resumes will be considered the property of Fremont Bank, and no fees will be paid.