Senior Operations Manager

Position Summary

The primary responsibilities of the Senior Operations Manager involve hiring, training, management and supervision of the operations and staff in the branch to ensure operational integrity, excellent customer service, staff productivity and performance, as well as branch security. The Senior Operations Manager typically manages a branch with more complexity. The Senior Operations Manager implements bank policy, procedures, and security measures to protect the customer and Bank from losses and assures all staff adheres to same. This position will accurately and consistently balance branch vault cash, prepare various operations reports and certifications, lead Associates in cross-selling activities and referring new business to the Bank. The Senior Operations Manager will assist the Branch Manager to ensure the efficient flow of operations on the teller line. In this supervisory role, the Senior Operations Manager will provide support, guidance, and training to branch staff on a routine basis and promote teamwork and works well with others.

Why Fremont Bank?

Founded in 1964, Fremont Bank is one of the oldest independently owned banks in the Bay Area and has been consistently recognized as a Top Workplace for the past 15 consecutive years. Our foundation is built on relationships — with our clients, our associates, and our communities.

We offer:

A people-first culture grounded in inclusion and excellence

Deep community involvement and local reinvestment

A mission-driven workplace where values and performance go hand in hand

The Fremont Bank Way

Full-Service Banking with comprehensive financial solutions, advanced technology, and exceptional service

No-Compromise Approach — we help clients get to "yes"

Core Values:

Go above and beyond for clients

Foster a supportive and empowering environment for associates

Deeply invest in the well-being of our local community

Key Responsibilities

Lead, train and coach branch associates to Fremont Bank service, sales and policy and procedures

Supervise and coordinate branch schedule to adequately staff to business need

Directly manage operations positions: Tellers, Senior Tellers, Lead Tellers, and Operations Supervisors

Responsible for hiring, training, performance management and annual performance appraisals for operations positions

Provide Six Diamond Experience with each client interaction

Be friendly and courteous and always exhibit a professional attitude and appearance

Perform teller transactions, balance cash drawer and vault cash accurately while maintaining neat and organized workstations/desks

Maintain teller and branch cash limits

Coordinates cash shipments to ensure cash supply is adequate for individual and branch needs based on legal requirements and business demand

Complete monthly branch certifications, audits, and other branch reports

Assist Branch Manager and not limited to other departments with other duties, projects and assignments as requested

May be required to co-facilitate training courses with Learning & Development Department Responsible for achieving individual and branch sales objectives

Maintain a flexible work schedule, to include weekends and off operating hours

Ability to open and close a branch with knowledge of all related processes and procedures required

Accountable for ensuring that all operational duties are performed with accuracy, allowing a minimum number of errors, paying attention to detail, and establishing proper cash handling habits

Attend training seminars to learn new information related to Banking and Bank Management

Ensure that this new information is communicated and taught to all branch personnel

Qualifications & Skills

4+ years previous retail or banking operations management experience or equivalent preferred

Leadership experience with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment

Successfully pass the Regulation CC Exam, Operational Knowledge Exam and obtain Signing Authority

Adaptability, flexibility, and ability to work branch hours, including some weekends and evenings

Proven leadership abilities

Background in customer service and sales

Has previously acted in a supervisory role

Knowledge of branch operations, lending, and sales techniques

Effectively deal with conflict management, coaching, counseling, and development

Proven ability to motivate personnel in sales productivity and operational compliance

A thorough understanding of regulatory compliance issues

Professional verbal and written communication skills

Experience working with a Windows-based computer environment, working knowledge of Microsoft Office

Ability to read financial statements, bank statements, and budgets

Superior interpersonal skills with the ability to diffuse hostile client interactions and mediate employee relation issues

Strong time management and organizational skills

High School Diploma/GED or equivalent

College degree preferred

What Makes Fremont Bank Associates Thrive?

Team Players who go above and beyond to support their colleagues

Action-Oriented professionals who challenge the status quo and seek improvement

Purpose-Driven individuals who understand and champion the bank’s community impact

Benefits Snapshot

Health & Wellness

Medical, dental, and vision insurance

Flexible Spending Accounts (FSA, Dependent Care, Health Savings)

Financial & Retirement

Employee Stock Ownership Plan (ESOP)

401(k) with employer match

Performance-based bonuses or incentives

Work-Life & Perks

Paid holidays, vacation, and sick time

Free personal checking and savings accounts

Home loan rate discounts

Tuition reimbursement and professional development resources

On-site gym and discounted health club memberships

Employee Assistance Program (EAP)

Equal Opportunity Employer

Fremont Bank is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected classification.

Salary Range

The hiring salary range is based on factors such as experience, skills, education, and internal equity. Compensation decisions are made in consideration of these factors and in alignment with Fremont Bank’s compensation philosophy.

Salary Range USD $81,200.00 - USD $110,500.00 /Yr.

Employee Stock Ownership Plan (ESOP)

The Employee Stock Ownership Plan (ESOP) is a way for Fremont Bank to contribute to the financial well-being of associates by making a contribution to their retirement account. In addition, the ESOP provides associates an opportunity to share in the growth and prosperity of Fremont Bank.

Note to Search Firms:

Fremont Bank does not accept unsolicited resumes from search firms or agencies without a signed service agreement. Unsolicited resumes will be considered the property of Fremont Bank, and no fees will be paid.