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About the job

Overview

At First Citizens Bank, we're committed to helping our clients achieve their ambitions, and we bring that same commitment to our associates. For more than 125 years, our relationship-based culture has created opportunities to build lasting connections, grow professionally and make a meaningful impact for our clients, communities and one another.

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office in either Los Angeles, San Francisco, or Santa Clara, CA .

The Senior Facilities Manager - Income Property Asset Management position provides strategic oversight of the physical condition, operational performance, financial management, and vendor accountability across a geographically dispersed portfolio of income-producing corporate properties. Operating in a hybrid environment, this role serves as the primary liaison between internal stakeholders, third-party property management firms, tenants, and service providers to ensure consistent execution of facility operations, maintenance programs, capital projects, vendor management and performance across multiple markets and time zones. The position leverages technical expertise, financial acumen, and relationship management skills to drive operational excellence, regulatory compliance, asset preservation, and customer satisfaction while supporting long-term real estate objectives.

Responsibilities & Qualifications

Duties & Responsibilities:

Facility Operations & Portfolio Oversight

Provide remote oversight and strategic direction for a multi-state portfolio of income-producing properties managed by third-party property management firms.

Conduct facility assessments and operational reviews to identify risks and support long-term asset preservation strategies.

Partner with property management teams to execute preventive maintenance programs, emergency response planning, and business continuity initiatives.

Support acquisitions, renovations, major repairs, and capital improvement projects.

ServiceChannel & Work Order Management

Oversee ServiceChannel work order operations, ensuring timely assignment, execution, communication, and invoice compliance.

Analyze work order metrics, response times, recurring failures, and vendor performance trends to improve service delivery.

Manage escalations and ensure accountability throughout the work order lifecycle.

Property Management & Vendor Governance

Directly manage third-party property management companies through defined performance metrics and service expectations.

Conduct monthly operational meetings to review property performance, tenant concerns, financial results, project status, and open risks.

Review vendor proposals and capital requests to validate scope, pricing, and technical accuracy.

Budget & Financial Management

Develop, manage, and oversee annual operating and capital budgets across a geographically dispersed portfolio.

Review monthly financial reports, forecasts, and budget variances with property management partners.

Prepare business case recommendations for major capital investments and cost-saving initiatives.

Stakeholder & Tenant Engagement

Serve as the primary point of contact for facility-related matters impacting tenants, property managers, vendors, and FCB stakeholders.

Partner effectively across CRE verticals to standardize facility operations, improve efficiency, and deliver a consistent, high-quality stakeholder experience across the portfolio.

Facilitate recurring portfolio review meetings and maintain strong partnerships while driving accountability and service excellence.

Qualifications: Minimum Required Education and Experience: Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Corporate Real Estate Facilities/Property Management.

Preferred Certifications: BOMA or CFM

Preferred Qualifications:

Strong working knowledge of commercial building systems (HVAC, roofing, electrical, and plumbing)

Experience managing or auditing third-party vendors or property managers

Experience performing site inspections, facilities condition assessments, and identifying code or compliance risks

Familiarity with lease obligations, tenant relationships, and property operations

Strong interpersonal, written, and verbal communication skills, with an ability to balance partnership with accountability

Proficiency with CMMS platforms (ServiceChannel preferred), Microsoft Excel, and budgeting tools

Experience managing multiple sites, or portfolios

Willingness and ability to serve in an on-call capacity and respond to facility-related emergencies, critical incidents, and after-hours issues as needed

Ability to travel approximately 40% of the time, with travel requirements fluctuating based on business needs, project demands, and portfolio requirements

#LI-Hybrid

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .

If hired in California, the base pay for this position is generally between $120,000 and $145,000 annually. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.