Broker Manager, C-Store

Work Location: ​Chicago​

The Broker Manager, C-Store oversees the activities of an outsourced broker sales force. Collaborating with Ferrara customer teams, the Broker Manager, C-Store ensures that short and long-term performance objectives are achieved at all assigned outlets. The Broker Manager, C-Store has responsibility for leading all merchandising and call coverage objectives for all Broker assigned retail outlets within their geographic area. Ongoing daily activities include providing timely and clear communication of all objectives, product training, analysis and problem solving, conducting store visits and business reviews.

Want to make an impact?

The Broker Manager, C-Store oversees the activities of an outsourced broker sales force. Collaborating with Ferrara customer teams, the Broker Manager, C-Store ensures that short and long-term performance objectives are achieved at all assigned outlets. The Broker Manager, C-Store has responsibility for leading all merchandising and call coverage objectives for all Broker assigned retail outlets within their geographic area. Ongoing daily activities include providing timely and clear communication of all objectives, product training, analysis and problem solving, conducting store visits and business reviews.

**NOTE** This role is remote

Ways you will make a difference

Broker Management

Leads, directs, and motivates broker sales force to achieve performance objectives and deliver a positive return on investment

Monitors and assesses broker performance to achieve desired results through observation of work, work with’s and analysis of business results

Conducts routine market visits and timely audits to assess performance and manage results

Develops and communicates action plans with broker complete with clear directives and measurable expectations

Provides broker personnel with product and customer knowledge enabling associates to deliver expected results

Planning, Business Analytics, and Problem Solving

Analyzes and continuously assesses progress in meeting goals and adjusts activities as needed

Develops customized incentive programming to drive enhanced results

Manages expenditure of financial resources in a fiscally responsible manner

Assesses coverage plans and frequencies to validate high impact stores

Participates in the development of annual Customer Plans

Assesses key item distribution opportunity/omission following POG refresh or revision

Flawless coordination and facilitation of ongoing leadership market visits

Communication

Communicates market conditions, retail observations and audit results with Broker Management and Customer Teams

Develops proper relations and rapport with store managers, district managers, store operations personnel and personnel within territory

Develops collaborative relationships with customer teams

Skills that will make you successful

Experience with strong examples of ability to lead, motivate, develop and train 2026

Change agility, always looking for new and different ways to enhance the model

Experience in creating clear, concise and high-quality PowerPoint presentations with ease and efficiency

Strong work ethic with sense of urgency, accountability, and initiative

History of driving collaboration, focused on strong execution, accountability, and using data to drive performance

Experiences that will support your success

Bachelor’s degree in Business, Communications, or related field

2-3 years of retail sales experience

1-2 years of broker or account management preferred

Strong oral and written communication skills

Experience with Syndicated/POS data a plus

What We Offer

At Ferrara, we're proud to support our employees with comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO). Eligible employees may also receive an annual bonus based on company performance. Learn more about our benefits at https://flimp.live/Ferrara-Benefits-Resource-Center

Compensation

The salary range for this role is $112,283 - $157,196 annually.