Founding Product Designer (Insurance AI Startup)

An AI-native startup building software for insurance claims operations is hiring its first product designer. Since nobody else works on design, this person shapes every customer-facing surface, with the emphasis on making a complicated claims process feel easy rather than on visual polish.

Day to day

Own all surfaces customers touch, from the workspace an adjuster lives in for most of the day to dashboards used by team leads and executives

Run user research and instrumentation: study usage data and heat maps, hold discovery calls and spend time with users

Convert customer pain points into clear flows alongside the chief product officer, engineers embedded with customers and the wider engineering group, then hand designs off for build

Design how users supervise AI agents performing real tasks, exposing the agent’s actions, its reasoning, its sources and its uncertainty

Lead the evolution of an early prototype-grade interface into an enterprise-ready product for large carriers

Create the design system plus guiding principles, prototyping daily with AI tools

Ideal background

Five to eight years as a product designer with steady tenures at tech companies

A portfolio of heavy, technical operator software used for long stretches

Experience simplifying complex processes into data-driven workflows that shipped

Early-stage startup experience, ideally as a first or founding designer

Insurance, healthcare or other compliance-heavy domain exposure is a plus

On-site in New York, NY, five days a week. Visa transfers considered; new sponsorship is not offered.