Data Center NOC Analyst
H5 Data Centers
Cincinnati, OH · Posted November 6, 2026
Just laid off? Start here: a plan for the first weeks
See every open role at H5 Data Centers
More in Ohio job market · Technology & Software
More roles at H5 Data Centers
- Facilities Manager · Ashburn, VA
- Sales Director · Chicago, IL
- Facilities Manager · La Vista, NE
- Facilities Manager · Albuquerque, NM
- Lead Building Engineer · Denver, CO
- Chief Engineer · Denver, CO
Where Cincinnati, OH ranks
Where Cincinnati, OH placed in our monthly rankings, month by month. Each month stays online at its own address.
November 2026
- #2Best all-round cities for new graduates in the Midwest64 / 100 · of 20
- #2Best all-round cities for new graduates in the Great Lakes63 / 100 · of 16
- #3Cities with the most jobs that do not need a four-year degree in the Midwest153 jobs · of 51
- #3Cities with the most jobs that do not need a four-year degree in the Great Lakes153 jobs · of 36
- #4Best cities for software and engineering jobs in the Midwest252 openings · of 59
- #4Best cities for software and engineering jobs in the Great Lakes252 openings · of 48
Skills this job asks for
Say which you have and which you want to build. We use it to match you to jobs like this one.
About the job
Position Summary
The Data Center Support Analyst is responsible for the managing to operational integrity of the H5 Data Centers portfolio of Data Centers. Additionally, they are responsible for acting as a single point of contact for all customer engagement daily, handing incoming calls, ticket processing, incident management & coordination. Secondly, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network, responding to incidents and initiating escalations. The candidate must be willing to work shifts and weekends.
Essential Job Functions
Customer Support
Primary point of contact for customer requests via phone, e-mail, & portal.
Processing requests and engaging with subject matter experts as appropriate.
Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s.
Primary focal point for Incident management & escalations.
Facility Monitoring
Monitor the health of building critical systems via BMS.
Power
Cooling
Fire systems
DCIM
Monitor the health of access control, camera surveillance.
Monitor the health of critical IT systems.
Network
Servers
Perform Incident coordination in the event of a significant incident.
Escalate to senior management & SME’s
Set up crisis bridge (if appropriate)
Send out advisories
Coordinate restoration with on-site personnel
Qualifications
Education:
College education.
Experience:
Experience in a call center / helpdesk environment / customer support role.
Customer service experience.
IT System qualifications would be a bonus.
A comprehensive understanding of the data center best practices and standards would be a bonus.
Skills and Abilities
Excellent interpersonal and communication skills (written and oral).
Competent in the use of Windows, MAC and IOS systems.
Willing to adapt to new ideas and concepts.
Organizational and time management skills.
Must be a self-starter, able to work in a fast paced constantly changing environment.
The ability to work well in a team environment or independently with minimal supervision.