Talent Specialist

Overview

The Talent Specialist supports the day-to-day operations of the talent team at the Chick-fil-A

Supply Distribution Center (DC) in San Antonio, TX ensuring a workforce that can meet the

demands of the DC. The Talent Specialist will also contribute to the overall functioning of the

reward and benefit systems to help meet broader organizational goals. The Talent Specialist will engage with stakeholders to facilitate daily human resources transactions, including tracking employee records, supporting the recruitment/interview process, managing the new hire onboarding process, contributing to the administration of the reward and benefit systems, and collaborating with the Talent Leader and the Chick-fil-A Supply leadership team to drive the talent strategy and culture within the DC. In this role, you will help drive continued innovation at an operation like no other in the food service industry.

About Chick-fil-A Supply

Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com.

Responsibilities

• Support the Talent Leader in the execution of recruitment initiatives to effectively staff the

Distribution Center operations, including coordinating interview logistics (e.g., timing,

location, interviewers, communications), conducting interviews for hourly team members,

and ensuring a smooth recruitment

• Maintain records management within the HR system for all staff in the facility, including

compiling data and providing insights to the Talent Leader

• Drive employee engagement across all departments of the DC, including processing and

assisting with employee inquiries in a timely manner and in a way that reflects the culture,

and developing and executing initiatives to promote a culture that reflects Chick-fil-A

Supply’s values of care, safety and excellence

• Advise and support team members on various topics, including employment law and

government regulations, performance management, team morale, and various policies

(e.g., FMLA, ADA, workers' compensation, handbook, etc.)

• Run the payroll administration process for the DC and provide issue resolution to Staff and

Leaders

• Partner with Legal, business partners, and the Talent Leader to ensure legal compliance with all applicable federal and state requirements

• Plan, coordinate and facilitate new hire orientation and other training sessions and

seminars, as needed

• Support organizational growth and future distribution center openers by participating in

interview events, training/onboarding and providing temporary talent support, if needed

• Other duties as may be assigned as needs arise

Required Qualifications (Knowledge, Skills, & Abilities)

• 2 years of HR-related experience

• High School Diploma or equivalent

• Demonstrated knowledge of general HR policies, procedures, and practices

• Ability to build relationships and influence others across multiple operations

• Ability to work a flexible schedule, including weekends, holidays, and rotating shifts

• Ability to occasionally travel, including overnight trips

• Have experience with investigations including, but not limited to, accidents and harassment allegations

• Have experience recruiting and developing a strong, diverse team

• Have some understanding of labor legislation

• Be able to lead through change management

• Ability to understand and communicate job-related information in English (reading, writing, and speaking) at the level reasonably necessary to safely and accurately perform the essential functions of the role, including, for example, understanding and safely following verbal instructions, completing documentation and work responsibilities, and accurately reading and interpreting company communications and policies like safety procedures, training, and tests

Preferred Qualifications (Knowledge, Skills, & Abilities)

• Bachelor’s Degree in business administration, organizational development, human

resources, or another relevant field

• Spanish speaking strongly preferred (regional based qualification)

• 3+ years of HR generalist experience, including 1+ years in a distribution or manufacturing

• Working knowledge of logistics, warehousing, and IT systems

• Working knowledge of HRIS systems

• Working knowledge of payroll administration

• Working knowledge of innovations in supply chain

• Working knowledge of safe work practices (OSHA, etc.) for all functions performed in a

distribution facility

• Excellent knowledge of employment law and other governmental requirements related to

human resources

• Demonstrated business acumen of HR KPIs; using data to drive continuous improvement

• Excellent business communication and presentation skills

• Food service distribution experience

Required Years of Experience

2

Preferred Years of Experience

3

Travel Requirements

30%

Required Level of Education

High School Diploma or GED

Preferred Level of Education

Bachelor's Degree

Relocation Assistance Provided

No

Work Environment

Warehouse

• Support the Talent Leader in the execution of recruitment initiatives to effectively staff the

Distribution Center operations, including coordinating interview logistics (e.g., timing,

location, interviewers, communications), conducting interviews for hourly team members,

and ensuring a smooth recruitment

• Maintain records management within the HR system for all staff in the facility, including

compiling data and providing insights to the Talent Leader

• Drive employee engagement across all departments of the DC, including processing and

assisting with employee inquiries in a timely manner and in a way that reflects the culture,

and developing and executing initiatives to promote a culture that reflects Chick-fil-A

Supply’s values of care, safety and excellence

• Advise and support team members on various topics, including employment law and

government regulations, performance management, team morale, and various policies

(e.g., FMLA, ADA, workers' compensation, handbook, etc.)

• Run the payroll administration process for the DC and provide issue resolution to Staff and

Leaders

• Partner with Legal, business partners, and the Talent Leader to ensure legal compliance with all applicable federal and state requirements

• Plan, coordinate and facilitate new hire orientation and other training sessions and

seminars, as needed

• Support organizational growth and future distribution center openers by participating in

interview events, training/onboarding and providing temporary talent support, if needed

• Other duties as may be assigned as needs arise

• 2 years of HR-related experience

• High School Diploma or equivalent

• Demonstrated knowledge of general HR policies, procedures, and practices

• Ability to build relationships and influence others across multiple operations

• Ability to work a flexible schedule, including weekends, holidays, and rotating shifts

• Ability to occasionally travel, including overnight trips

• Have experience with investigations including, but not limited to, accidents and harassment allegations

• Have experience recruiting and developing a strong, diverse team

• Have some understanding of labor legislation

• Be able to lead through change management

• Ability to understand and communicate job-related information in English (reading, writing, and speaking) at the level reasonably necessary to safely and accurately perform the essential functions of the role, including, for example, understanding and safely following verbal instructions, completing documentation and work responsibilities, and accurately reading and interpreting company communications and policies like safety procedures, training, and tests