The Field Service Engineer II is responsible for independently executing field service requests, including installation, commissioning, troubleshooting, and repair of Dynamic Positioning (DP) systems, sensors, and marine propulsion control systems worldwide. This role provides direct operational support to clients and performs on-site work across hardware and software systems with minimal supervision, requiring strong technical expertise, customer interaction, and the ability to manage field work scopes while maintaining high levels of service quality and documentation.

Responsibilities

Provide technical support for DP systems, joystick controls, and sensor systems

Troubleshoot DP software, including Linux-based platforms and networking issues

Support product improvements and system enhancements

Test, configure, and repair spare parts and returned equipment (RMA)

Assist with technical documentation and configuration management

Perform job preparation including drawing and configuration verification

Commission DP and control systems (software loading, network configuration)

Verify installation, cabling, and system integration

Configure DP sensor systems (gyro, MRU, wind, DGNSS, radar, laser, etc.)

Conduct system testing, tuning, and optimization

Execute sea trials, FMEA testing, and class verification

Provide onboard training to vessel personnel

Coordinate with third-party vendors and systems

Complete detailed service reports and documentation

Maintain system backups and update project databases

Update as-built drawings to reflect final configurations

Submit expense reports in a timely manner

Ensure compliance with quality standards (ISO-9001 or equivalent)

Maintain a safe working environment following HSE standards

Maintain required technical certifications and training

Support and mentor junior field service engineers as needed

Requirements

Associate’s degree (AAS) in Electronics, Engineering Technology, or related field (or equivalent experience)

3+ years of field service experience with DP systems, automation, or control systems in a marine/offshore environment

Experience with DP-related equipment (gyro, GPS, MRU, radar, etc.)

Working knowledge of Linux systems and IP networking

Strong troubleshooting and technical problem-solving skills

Bachelor’s degree in Engineering or related discipline (preferred)

5+ years of relevant field service experience (preferred)

Experience with control programming (Ladder Logic, C++, Java) (preferred)

Familiarity with modern DP software platforms (preferred)

Strong client-facing and communication skills (preferred)

Heavy travel required (50%+), including international assignments

Field assignments may exceed 2 weeks in duration

Ability to lift up to 50 lbs

Ability to board vessels and navigate ladders, confined spaces, and shipboard environments

Strong manual dexterity and ability to work with tools and instrumentation