Membership Support Specialist

Austin, Texas, Position Overview The Texas Rural Water Association (TRWA) is seeking an organized, detail-oriented, and service-focused Membership Support Specialist to support the daily operations of our Membership Department. Working under the direction of the Membership Manager, this position assists with membership applications, renewals, dues invoicing, database management, reporting, and member communications. The role also supports recruitment and retention efforts while building positive relationships with current and prospective members. The ideal candidate is dependable, proactive, and enjoys working with people in a collaborative, member-focused environment. Position Details · Department: Membership / Member Services · Reports To: Membership Manager · Employment Status: Full-Time, Salaried Non-Exempt · Work Schedule: Monday–Friday, 40 hours per week · Work Arrangement: Eligible for up to two remote workdays per week following a successful 90-day introductory period, subject to operational needs. Key Responsibilities Member Services & Engagement · Serve as a contact for current and prospective utility and associate members. · Respond to membership inquiries and provide information about dues, benefits, programs, and services. · Build positive member relationships through timely, professional communication. Membership Processing & Recruitment · Process membership applications, renewals, account updates, and annual dues invoices. · Track member payments and assist with financial reconciliation. · Support annual membership drives, recruitment campaigns, and retention initiatives. · Assist with new member onboarding and follow-up communications with prospective and lapsed members. Database Management & Reporting · Maintain accurate membership records in TRWA's Association Management System (AMS), YourMembership. · Update member profiles, organizational information, and account rosters. · Prepare membership reports, including growth, renewals, retention, and member interactions. · Assist with annual membership audits, departmental tracking, and identifying membership trends. Events & Departmental Support · Assist with departmental projects, outreach activities, and membership initiatives. · Attend and support at least two TRWA Area Meetings annually. · Provide administrative support at TRWA conferences and other events as needed. · Provide monthly invoicing support for FMT (TCEQ) and Texas Water Development Board Contracts. Qualifications & Requirements Education & Experience · Bachelor's degree in business, communications, marketing, or a related field preferred; equivalent professional experience considered. · One to three years of experience in customer service, membership services, or association/nonprofit administration preferred. · Experience with an AMS, particularly YourMembership, is a plus. Skills & Abilities · Proficiency in Microsoft Office, including Word, Excel, and Outlook. · Strong written and verbal communication, organizational, and multitasking skills. · Excellent attention to detail and ability to maintain accurate records. · Customer-service mindset with strong problem-solving skills. · Ability to manage assigned responsibilities, meet deadlines, and work collaboratively. · Ability to maintain confidentiality and learn new technology. · Experience with invoicing, payment tracking, or financial reconciliation is beneficial. Work Environment & Travel This position is primarily office-based, with eligibility to work remotely up to two days per week after the initial 90-day introductory period, subject to operational needs. Occasional travel, overnight stays, and work outside regular business hours may be required to support TRWA Area Meetings, conferences, and other events. Compensation & Benefits This is a full-time, salaried, non-exempt position. TRWA offers a competitive benefits package, including employer-sponsored health insurance, paid vacation and sick leave, and a retirement plan. Salary Range: $50,000–$55,000 annually, commensurate with qualifications, experience, and education. How to Apply Interested applicants should submit a resume outlining their qualifications and relevant experience. Application Instructions: Please submit resume to Sonya Stocklin at sonya.stocklin@trwa.org The Texas Rural Water Association is an equal opportunity employer.