Senior Escrow Product Manager

Overview:

M&T Bank is seeking a strategic and execution-oriented Escrow & Virtual Account Management (VAM) Product Manager to lead the growth, modernization, and commercialization of our escrow and virtual account solutions. This role is responsible for defining product strategy, delivering new capabilities, managing the product roadmap, and ensuring that M&T's escrow and VAM offerings meet the evolving needs of commercial clients across multiple industry segments.

The successful candidate will combine deep product management expertise with strong commercial banking knowledge to deliver differentiated solutions for clients requiring fund segregation, reconciliation, liquidity optimization, and operational efficiency.

This position serves as the central point of accountability across Product, Technology, Operations, Risk, Legal, Treasury Management, and Sales teams to successfully design, launch, and enhance escrow and virtual account solutions.

Primary Responsibilities:

Product Strategy & Market Leadership:

Develop and execute the strategic roadmap for Escrow and Virtual Account Management solutions.

Identify emerging client needs, industry trends, competitive threats, and fintech opportunities.

Define product positioning and value propositions across Commercial Banking, Business Banking, and specialized vertical markets.

Establish multi-year product vision aligned with M&T's deposits, liquidity, and treasury management strategies.

New Capability Development:

Build business cases, secure funding, establish success metrics, and manage prioritization.

Partner with Technology and Agile delivery teams to execute product initiatives.

Drive capabilities such as: Self-service virtual account administration

Virtual account-to-physical account reconciliation

Enhanced reporting and analytics

Treasury workstation and ERP integrations

API connectivity

Automated funding and sweeps

Real-time payments and liquidity functionality

These initiatives align with existing roadmap priorities including reconciliation tools, Treasury Center integration, balance reporting, Direct Connect integration, and enhanced escrow reporting.

​ Market Segmentation & Client Differentiation:

Design product strategies tailored to the unique needs of distinct customer segments, including:

Commercial Real Estate

Property Management

Attorney Trust Accounts

Municipal Escrow

1031 Exchange Intermediaries

Funeral Escrow Providers

Leasing & Security Deposit Providers

Large Corporate Treasury Organizations

Franchise and Multi-Entity Businesses

The Product Manager will be responsible for understanding the operational workflows, regulatory requirements, reconciliation challenges, and reporting needs unique to each segment and ensuring solutions are designed accordingly. M&T's escrow offering currently supports multiple specialized escrow structures across these client types.

Virtual Account Management Solution Design:

Lead the evolution of M&T's Virtual Account Management platform.

Responsibilities include:

Designing virtual account hierarchies and account structures.

Defining cash concentration and fund segregation models.

Supporting treasury visibility and liquidity optimization.

Developing reporting and reconciliation frameworks.

Building client-controlled virtual account administration capabilities.

Enhancing integration with Treasury Center, APIs, ERP platforms, and treasury workstations.

Supporting real-time information delivery and account governance.

Commercialization & Revenue Growth:

Partner with Treasury Management, Sales, Segment Management, and Marketing teams to drive product adoption.

Develop pricing, packaging, and go-to-market strategies.

Create sales enablement materials and client-facing value propositions.

Support large prospect opportunities and strategic client engagements.

Risk, Compliance & Operational Excellence:

Ensure products operate within all regulatory, legal, and risk management requirements.

Partner with Legal, Compliance, Operations, and Audit functions.

Drive operational efficiency and scalability.

Identify process improvement opportunities that enhance both client and employee experiences.

Success Measures:

The Escrow & VAM Product Manager will be accountable for:

Growing escrow and VAM revenue

Increasing product adoption and client penetration

Delivering new roadmap capabilities on schedule

Improving client satisfaction and retention

Reducing operational complexity and servicing costs

Enhancing competitive differentiation in target markets

Improving treasury visibility and reconciliation outcomes for clients

Education and Experience Required:

Bachelor’s degree

7 years’ proven product management experience in commercial banking, treasury management, liquidity solutions, or payments.

OR in lieu of a degree,

A combined minimum of 11 years’ higher education and/or work experience, including a minimum of 7 years

Proven product management experience in commercial banking, treasury management, liquidity solutions, or payments.

Education and Experience Preferred:

Experience with: Escrow services

Virtual Account Management

ZBA and Sweep solutions

Treasury Management platforms

ERP integrations

Commercial deposit products

Knowledge of commercial real estate, property management, legal trust, and fund administration workflows

Proven experience launching and commercializing new banking or fintech capabilities.

Experience managing cross-functional product delivery initiatives.

Strong understanding of commercial deposit and liquidity products.

Demonstrated ability to create product roadmaps and business cases.

Experience working with Technology, Operations, Risk, and Sales organizations.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $107,500.00 - $179,100.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.

Location Clanton, Alabama, United States of America