Business Analyst, Consultant - Quality Performance

Your Role

The Clinical Pharmacy Programs team within the Pharmacy Strategy & Operations department is a team of pharmacy professionals responsible for defining and executing strategies to address clinical quality, member experience, and affordability of prescription medications used by Blue Shield members. The Business Analyst, Consultant, Rx Quality Performance Management will report to the Senior Manager, Rx Member Experience & Quality Performance. In this role you will support the development, measurement, and continuous improvement of Pharmacy initiatives across the Commercial and Medicare lines of business. This role combines performance analytics, program management, member experience insights, and executive reporting to identify opportunities, measure outcomes, and drive member-centered improvements.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building, and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work In this role, you will:

Provide highly complex analytical support through the analysis and interpretation of data in support of cross-functional business operations

Lead the development of annual operating plans, capital budgets and forecasts, and build business cases for new business initiatives (cost/benefit analysis)

Develop, prepare, and analyze reports with highly complex analysis and data for management review, and presents to various levels of management

Define business requirements and provide analysis to increase operational efficiency

Provide analytical support for multiple, highly complex cross-functional projects simultaneously, establish work plans and timelines, coordinates with internal and external resources

Expand subject matter expertise on performance monitoring of drug quality and member experience measures to support program improvement and enterprise goals

Establish and sustain strong, collaborative relationships and operating model with data and technology partners internally and externally to ensure robust management of drug quality performance

Work independently with limited oversight to achieve goals and objectives

Your Knowledge and Experience

Requires a bachelor’s degree or equivalent experience

Requires at least 7 years of prior relevant experience

A minimum of 3 years' experience in managed care is preferred

Requires strong analytic and problem-solving skills with intermediate to advanced knowledge of pharmacy data elements and related technical standards/concepts (e.g. claims, e-prescriptions, e-prior authorization, real time pharmacy benefits, etc.) Experience with HEDIS, CAHPS, NPS and Medicare Stars data preferred.

Requires advanced proficiency in Microsoft applications including Word, Excel, Power Point, OneNote, SharePoint

Requires excellent written, verbal, and interpersonal communication skills

Requires experience working independently in a fast-paced environment

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.