Director, U.S. Supervisory Affairs

The Global Government Affairs group within the General Counsel’s Organization seeks a Director, U.S. Supervisory Affairs to support a range of high-priority engagements with the federal banking regulators that oversee American Express, including the Federal Reserve Bank of New York (FRB), Office of the Comptroller of the Currency (OCC), and Federal Deposit Insurance Corporation (FDIC). The U.S. Supervisory Affairs team is responsible for managing those supervisory relationships and driving excellence across supervisory engagements. The team supports the end-to-end lifecycle of regulatory supervision, including exams and remediation of regulatory findings, as well as routine monitoring interactions and ad hoc engagements.

This Director role is a highly visible and strategic position with significant and regular interaction with senior leaders across the company. By providing guidance on supervisory focus areas and expectations, the successful candidate will help drive a cohesive approach to supervision and ensure the company is well-positioned to demonstrate adherence to those expectations. When engagements result in regulatory findings, this individual will continue to work closely with stakeholders as they implement change.

The U.S. Supervisory Affairs team is organized by risk profile areas to enable specialization, focus, and dedicated attention to the applicable internal teams and corresponding regulators. The areas supported by this Director are likely to include Enterprise Risk Management, Operational Risk Management, the Internal Audit function, and the governance of American Express National Bank. Partnership and collaboration across the broader U.S. Supervisory Affairs team allows for exposure to other risk areas and stakeholder groups.

Responsibilities:

Manage a range of regulatory interactions with a focus on operational excellence, relationship management, and a strategic approach to supervision.

Seamlessly execute regulatory exams, including through support for development of meeting agendas and materials and leading preparation sessions with executive leaders and their teams.

Manage Regulatory Information Requests from receipt through response delivery to ensure that responses are accurate, timely and complete.

Lead the execution of regulatory response and remediation processes, including formal remediation project tracking, reporting and coordination with internal and external stakeholders through closure of findings.

Maintain a finger on the pulse of supervision, including emerging focus areas, and provide strategic guidance and insights to internal stakeholders to support successful supervisory interactions.

Lead a team of professionals, providing coaching and development opportunities to help them achieve their full potential.

Develop subject matter expertise and serve as liaison between stakeholders and corresponding supervisors in those areas.

Ensure compliance with all requirements related to handling and sharing of Confidential Supervisory Information (CSI) in accordance with applicable regulatory guidance and American Express internal procedures.

Minimum Qualifications:

6+ years of relevant work experience, preferably in regulatory relationship management, risk management, compliance, legal, or related functions.

Broad understanding of the remit and lifecycle of regulatory supervision and experience interacting with supervisory teams of federal banking regulators, responding to their inquiries, or remediating their findings.

Excellent organizational skills, attention to detail, sense of accountability, and ability to handle multiple complex projects concurrently within a deadline-driven environment.

Strong interpersonal skills and ability to build relationships and operate effectively at all levels of the organization and with agency personnel.

Excellent ability to communicate complex issues clearly and succinctly, in both written and oral format, and to calibrate communications effectively for senior leaders and regulators.

Strong leadership skills, including ability to lead teams and drive coordination and results in a cross-functional organizational environment.

Strategic mindset, sound judgment, and comfort and tact challenging perspectives

Self-motivated with a high level of personal energy and commitment, operating with a sense of urgency as needed.

Bachelor’s degree required, relevant advanced degree or equivalent experience a plus.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.