Manager, Revenue Operations

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.

A Little About the Role

The Manager, Revenue Operations leads a team of revenue operations professionals across all Procare offices and supports every Procare brand. You will develop and analyze the sales process, manage workflow, build the customer pipeline, lead ad-hoc projects, and analyze sales data to improve sales team productivity and maximize the potential of all Procare products.

You will also bring a modern, AI-forward approach to the function, identifying where AI tools, LLMs, and agents can automate manual work and improve decision-making, and providing data-driven recommendations that help drive the business forward.

What you’ll do:

People Leadership

Manage, coach, and develop Revenue Operations team members, including hiring, onboarding, goal setting, and performance reviews

Prioritize and balance team workload across competing requests from multiple brands and departments

Lead a team distributed across multiple offices, maintaining clear communication, accountability, and a strong team culture

Create and maintain Revenue Operations SOPs and train team members as needed

Revenue Operations & Analytics

Build, refine, and monitor key business metrics, including pipeline, bookings, ARR, net retention, churn, and payment attach rate

Assess historical performance, identify trends, and recommend ways to manage and grow the pipeline

Collect and analyze sales data to assess operational efficiency and calculate commission payments

Track monthly quotas and budgets in Salesforce and maintain sales territories

Analyze, develop, and monitor revenue operations policies and procedures, ensuring alignment with sales strategy across the enterprise

Support deal approvals, structuring, modeling, and customer proposals

AI & Automation

Identify and implement opportunities to use AI tools and LLMs to automate manual Revenue Operations work, such as pipeline summaries, data cleanup, commission validation checks, and deal desk support

Evaluate and pilot AI agents and automation within the sales tech stack (e.g., Salesforce AI features), partnering with the Salesforce Business Systems and Data Platform teams

Establish guidelines for responsible AI use, including data privacy, accuracy checks, and human review of outputs

Coach the team to build AI-assisted workflows into daily work and SOPs

Cross-Functional Partnership

Partner with leaders in Finance, Marketing, and the Growth teams to gather data and insights for improvements, refinements, and ad-hoc projects

Coordinate with all departments and brands to ensure operational consistency across the Procare family of products

Advocate for operations issues across departments and help facilitate resolution

Maintain knowledge of market and competitive intelligence

Systems & Data

Collaborate with the Salesforce Business Systems team to test, optimize, and administer the sales tech stack

Work with internal stakeholders and the Data Platform team to define and document data definitions

Ownership & Execution

Bring a project management mindset: take ownership and help drive work to completion

Self-start cleanup projects, audits, and process improvements

A service-minded, high EQ, low ego, collaborative approach to supporting the organization

Our ideal candidate will have:

Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word)

Experience with Salesforce and Salesforce reporting

Experience leading, mentoring, or managing team members, formally or as a team lead

Hands-on experience using AI tools (e.g., LLM assistants) to analyze data, draft documentation, or automate recurring tasks

Independent, analytical thinker with strong organization skills and attention to detail

Ability to manage multiple projects simultaneously and lead change across brands and teams

Excellent written and verbal communication; able to collaborate across teams and influence without direct authority

Bachelor's degree in Finance, Economics, or a related field

5+ years’ of experience in Sales, Finance, Operations, or Marketing Analysis (or equivalent combination of work experience and education), including people management

Experience with SaaS metrics (ARR, net retention, churn) and recurring-revenue or payments businesses

Experience designing or deploying AI agents or workflow automation in a sales or revenue environment, with familiarity in prompt design and evaluating AI output quality

Salesforce certification a plus

Physical Requirements:

This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods

Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees

Use of computer, telephone, and other office equipment for the greater part of the workday

Occasional travel may be required for this position

Why Procare?

Excellent comprehensive benefits packages including: medical, dental, & vision plans

HSA option with employer contributions

Vacation time, holidays, sick days, volunteer & personal days

401K Plan with employer match and immediate vesting

Employee Stock Purchase Plan

Employee Discount Program

Medical, Dependent Care, and Transportation FSA Plans

Company paid Short and Long-Term disability and Life Insurance

RTD EcoPass for all Denver employees

Tuition Reimbursement and continued Professional Development

Fast paced, high energy workplace environment in prime downtown location

Regular company provided meals

Salary

$94,300 - $104,200/year DOE

Location

This position is based in our Denver, CO office. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.