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About the job

The Supply Chain ERP Systems Analyst II is responsible for the administration, support, optimization, and ongoing enhancement of Enterprise Resource Planning (ERP) systems within a healthcare environment. This role serves as a senior resource between Supply Chain, Finance, Clinical Support Services, and Information Technology, ensuring ERP solutions support organizational objectives, regulatory requirements, operational efficiency, and data integrity.

The Analyst II independently leads medium to complex system initiatives, serves as a subject matter expert for assigned ERP applications, and provides guidance to end users and junior analysts. This position plays a key role in process improvement, system optimization, reporting, and strategic ERP initiatives.

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Key Responsibilities

ERP System Support & Maintenance

• Provide advanced day-to-day support for Supply Chain ERP systems (e.g., Workday, Oracle, SAP, Infor Lawson).

o Item Master maintenance and governance

o Contract pricing support, validation, and maintenance

o Inventory location management and optimization

o Vendor and product data management

• Monitor system performance, identify trends, troubleshoot complex issues, and resolve incidents in a timely manner.

• Lead coordination of system upgrades, patches, testing, and enhancements.

• Serve as the escalation point for ERP-related issues and recommend sustainable solutions.

• Maintain system integrity while ensuring compliance with organizational policies and procedures.

Business Analysis & Process Improvement

• Analyze and evaluate business processes across departments, including:

o Supply Chain and Purchasing

o Finance and Accounting

o Inventory and Materials Management

o Contract Management

o Clinical Support Services

• Gather, document, validate, and prioritize business requirements.

• Translate business requirements into functional ERP solutions and process improvements.

• Lead workflow redesign and business process improvement initiatives.

• Conduct root cause analysis and recommend corrective actions for recurring issues.

• Partner with department leaders to identify opportunities to improve operational performance and user experience.

System Configuration & Optimization

• Configure and maintain ERP modules based on organizational and operational needs.

• Lead implementation of system enhancements and optimization initiatives.

• Identify opportunities to automate workflows, reduce manual effort, and improve data quality.

• Evaluate current ERP functionality and recommend future-state solutions.

• Ensure system configurations align with healthcare regulatory requirements, including HIPAA and applicable industry standards.

Data Management, Reporting & Analytics

• Ensure data accuracy, integrity, governance, and security within ERP applications.

• Develop, maintain, and enhance reports, dashboards, scorecards, and analytics tools.

• Perform advanced data analysis to support operational and strategic decision-making.

• Monitor key performance indicators and provide actionable recommendations.

• Support audits and data validation efforts through accurate reporting and documentation.

Integration & Cross-Functional Collaboration

• Lead and support integrations between ERP systems and related healthcare platforms including EHR/EMR, procurement, inventory management, and financial systems.

• Collaborate closely with IT teams, vendors, project managers, and departmental leadership.

• Serve as a liaison between technical and non-technical stakeholders.

• Participate in strategic planning and ERP roadmap initiatives.

• Support project management activities, including planning, testing, implementation, and post-go-live support.

Training, Documentation & Mentorship

• Develop and maintain user guides, workflow diagrams, technical documentation, and standard operating procedures.

• Deliver training and education to end users on ERP functionality and best practices.

• Provide ongoing user support and knowledge transfer activities.

• Mentor and provide guidance to junior analysts and end users.

• Promote standardization and adoption of best practices across Supply Chain systems and processes.

Education and Experience

Bachelor's degree in Healthcare Administration, Business Administration, Information Systems, Finance, Accounting, Supply Chain Management, or related field required; Master's degree preferred.

Minimum 5 to 7 years of experience supporting healthcare supply chain, finance, or ERP systems.

Demonstrated experience leading ERP projects, system implementations, upgrades, testing, and process improvement initiatives.

Advanced experience managing and maintaining data within ERP systems such as Workday, Oracle, SAP, or Infor Lawson .

Strong understanding of healthcare supply chain operations, purchasing, inventory management, item master governance, and contract management.

Comprehensive database and reporting knowledge, including report development, data analysis, and system integrations.

Advanced proficiency with Windows applications, including Excel, Access, Word, Visio, and PowerPoint .

Experience with business intelligence and reporting tools preferred.

Ability to develop expertise in additional enterprise applications and healthcare information systems as required.

Licenses Required

N/A

Licenses Preferred

N/A

Certifications Required

N/A

Certifications Preferred

APICS / ASCM Certification (CPIM, CSCP)

Lean Six Sigma Certification

Project Management Professional (PMP)

Relevant ERP system certifications

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.

For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.

Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.

Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.

To learn more about Hoag’s awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/ .

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.