HR Partner

See yourself at Twilio

Join the team as Twilio’s next HR Partner.

About the job

This position is needed to support delivery of People priorities. This role supports a number of business functions and HRBPs located in the APJ region. You will be an integral part of the HR Partners' team, reporting to the Senior Director of Global HR Partners, and partnering closely with and supporting the work of international and functional HRBPs and COEs across the People team.

We are looking for someone who lives the Twilio Magic and has a demonstrated track record of providing advice and assistance with HR queries in a wide variety of areas including benefits & compensation, offboarding, global mobility and employee relations.

Responsibilities

In this role, you’ll:

Partner with the HRBP team supporting our APJ region functions to support program roll-outs and on-going process execution

Analyse HR data and trends across the organisation they support (e.g. headcount, attrition, performance) to generate insights, trends and prepare clear and customised reports, metrics and presentation materials for HRBPs and senior leadership to support decision-making

Own and manage performance management cases end-to-end, partnering with managers to ensure fair, consistent, and timely outcomes in line with company policy

Coach and guide managers through the performance management process, providing advice, documentation support, and best practice to build manager capability and ensure a positive employee experience

Support HR Leaders on ad hoc projects

Help to execute and where required lead business led initiatives (re-orgs, job role and level assessments, etc)

Partner cross functionally with key stakeholders: Talent Management, IT, ER, HR operations, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment

Program Management- annual cyclical events such as calibration, pulse surveys etc

Maintain confidentiality of core HR data and projects

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

3+ years experience in an HR role in a matrixed organisation

Ability to take initiative and be a self-starter

You are a decisive problem solver with a "get it done" attitude who will thrive in a fast-paced, sometimes ambiguous environment

Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues

Strong data analysis skills and ability to share recommendations with stakeholders

Data Storytelling: Connects internal data with external benchmarks to provide actionable executive insights

AI-Enabled Efficiency: Enhances productivity through the sensible and strategic usage of AI tools.

Demonstrates employee focus and managing proactive communication to ensure optimum HR support

Leads the alignment between GTM and marketing HRBPs and COEs to ensure programs are scalable and reflect unique functional needs.

Keen to continue learning and developing their skill set, having a growth mindset

Strong ability to identify process gaps and improvement opportunities

Desired:

Proficiency with HR systems, such as Workday and ServiceNow

Location

This role will be remote, and based in India (only in Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.