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Program Manager, Mission Critical Solutions

ABM Industries

Columbia, MD · Posted November 10, 2026

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  • AWS

About the job

ABM Mission Critical Solutions is seeking an experienced Senior Program Manager to support one of the world's largest hyperscale data center customers. This role serves as a primary customer-facing leader responsible for ensuring exceptional service delivery, operational performance, contract governance, and customer satisfaction across a large portfolio of facilities services.

The AWS Senior Program Manager acts as a strategic partner to both the customer and internal operations teams, driving service excellence, contract profitability, continuous improvement, and growth opportunities. This position requires a strong understanding of HVAC and mechanical service operations, managed services delivery models, and multi-site facilities management.

The ideal candidate brings experience managing large-scale service programs, leading cross-functional teams, and building trusted relationships with enterprise customers in mission critical, data center, facilities management, mechanical servi