We are looking for a Digital Product Manager – Associate to join our Transaction Banking division, focused on delivering innovative payment servicing capabilities for our corporate clients, operations and client-servicing teams. In this role, you will support the development of web and API-based capabilities and the optimization of operational workflows and internal tools, enabling clients and internal users to manage payment servicing journeys seamlessly.

You will partner with cross-functional teams including engineering, design, operations, and client-facing teams to enhance user experiences and translate complex payment servicing needs into automated, self-service and scalable digital products.

Responsibilities:

Define product requirements for self-serve and automated payment servicing capabilities, based on client feedback and operational and corporate needs.

Document clear user stories and acceptance criteria to collaborate, direct, and inform Design and Engineering resources

Support in creating and maintaining a detailed product roadmap that aligns with broader business goals.

Monitor, drive, and report adoption on payment servicing capabilities.

Participate in backlog grooming, sprint planning, and prioritization of features to ensure timely delivery of enhancements.

Collaborate with the UX design team to ensure digital solutions meet the high usability and accessibility standards for corporate clients.

Present complex ideas and processes in easy to consume presentations to gain stakeholder alignment and drive initiatives forward

Analyze user behavior, feedback, and data to continuously refine and enhance product features.

Work with client-facing and operations teams' users to gather insights on pain points, product and process improvement opportunities

Coordinate with engineering teams to ensure product features are delivered on time and meet quality standards

Manage inter-team and technology dependencies to mitigate project and product risks

Develop and nurture collaborative working relationships with key internal partners including business teams, various product teams, legal and compliance, and enterprise technology organizations.

Qualifications :

Experience :

At least 3 years of experience in digital product manager, business analyst, or directly related experience

Preferred at least 2 years of experience working with transaction banking or payments products

Technical Skills :

Understanding of Agile product development methodologies

Basic knowledge of UX/UI principles and how they apply to digital product design

Proficiency in using product management tools, e.g., Jira, Confluence

Ability to understand complex data models and perform data analysis

Working knowledge of APIs, workflow or case-management platforms, e.g. ServiceNow, PEGA, Salesforce

Ability to understand payment messaging standards, payment rails and operational change management is preferred

Soft Skills :

Detail-oriented nature with strong problem-solving ability

Strong communication and collaboration skills, able to work effectively with diverse teams

Proven track record in balancing corporate customers outcomes, business needs and technical feasibility, and delivery

Success in navigating corporate environments and startups

Comfortable in the fast lane: Experience with driving rapid team and product growth

Mission Driven: Must be a strong believer in the team and mission

Inclusive Culture: Considerate to the cultural differences of team and a diverse user-base

Forward thinking: Anticipation of organizational needs for efficiency

Education :

Minimum Bachelor’s Degree or military experience