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About the job

This role is four days onsite, with the flexibility to work from home one day per week M&T Work Model - 4 Days In-Office | 1 Day Work From Home

The Bank sponsors individuals for TN and H-1B transfers on a case by case basis. Please note that this position is not open to anyone on an F-1 student visa including those eligible for CPT/OPT or the Stem OPT extension.

Position Overview

The Site Reliability Engineer /Technical Engineer IV will support and enhance critical Retail and Branch Technology platforms while helping advance the organization's engineering maturity through automation, reliability engineering, operational analytics, and continuous improvement initiatives.

This role combines operational support responsibilities with engineering-focused work, including automation development, environment management, testing, deployment support, incident reduction, monitoring, and resiliency improvements. The engineer will work with Retail Technology, Infrastructure, Engineering, Risk, Operations, and Support teams to ensure a reliable and efficient banker experience across branch technology platforms.

The ideal candidate possesses strong technical troubleshooting skills, experience supporting production systems, and a passion for automation, reliability, and continuous improvement.

Primary Responsibilities

Operational Support & Production Stability

Provide technical support for branch technology platforms including Account Opening (PACE), Servicing (DASH, AKM), Teller (mTell), and related Retail applications.

Troubleshoot application, infrastructure, and operational issues affecting branch and back-office users.

Coordinate resolution efforts with application support, infrastructure, networking, endpoint engineering, and other technology teams.

Support branch lifecycle activities, including openings, consolidations, closures, and system configuration updates.

Create, maintain, and recertify knowledge articles and operational documentation.

Participate in incident, problem, and change management processes.

Site Reliability Engineering (SRE)

Improve application reliability, resiliency, and operational readiness through proactive engineering practices.

Implement and maintain monitoring, alerting, dashboards, and operational health metrics.

Participate in root cause analysis and post-incident reviews.

Identify recurring operational issues, develop long-term strategies to remediate them, and coordinate their implementation in partnership with multiple teams.

Assist with production readiness reviews, failover testing, disaster recovery validation, and resiliency exercises.

Develop operational runbooks and reliability standards.

Automation & Engineering

Design and develop automation solutions.

Build and maintain automated testing solutions for Retail applications and BTFR-managed processes.

Support deployment automation and packaging improvements.

Develop data collection and reporting capabilities that improve operational visibility.

Leverage AI and modern engineering tooling to reduce manual effort and improve support processes.

Support cloud-based solutions and modernization initiatives where applicable.

Collaboration & Continuous Improvement

Partner with Product Owners, Engineers, Business Analysts, Architects, and Operations teams to improve platform stability and efficiency.

Translate business and operational requirements into technical solutions.

Contribute to engineering standards, documentation, and reusable solutions.

Mentor peers and share technical knowledge with team members.

Promote best practices related to reliability, observability, automation, and operational excellence.

Education & Experience Required

Combined minimum of 8 years’ higher education and/or work experience in systems design, management and/or architecture with a strong understanding of the system development and infrastructure lifecycle and architecture, vendor best practices, IT Service Management, and systems design.

3+ years of experience supporting enterprise applications, infrastructure, or technology platforms.

Experience in Site Reliability Engineering (SRE), DevOps, Platform Engineering, or Production Engineering.

Experience with Azure cloud services.

Experience with GitLab, CI/CD pipelines, and automated deployment practices.

Experience troubleshooting production incidents and coordinating resolution activities.

Experience with scripting or automation using PowerShell, Python, or similar technologies.

Experience working with APIs and system integrations.

Knowledge of SDLC, ITIL, incident management, problem management, and change management practices.

Experience using AI-enabled engineering and operational tools.

Experience working with Windows server environments, application support, or enterprise technology platforms.

Strong verbal and written communication skills.

Ability to work independently and collaboratively across multiple teams.

Preferred Qualifications

Experience implementing monitoring and observability solutions.

Experience with ServiceNow.

Experience with automation testing frameworks.

Experience supporting financial services or highly regulated environments.

Familiarity with Retail Banking and Branch Technology platforms.

Desired Technical Skills

Automation and Scripting

REST APIs

Azure

GitLab

CI/CD

ServiceNow

SQL

Monitoring & Alerting Platforms

Windows Administration

Incident Management

Problem Management

Change Management

Observability

Reliability Engineering

Automation Development

We support our team members with generous benefits.

Competitive compensation

Health, welfare, and retirement benefits

401(k) match at 5%

Work-life balance and flexible work arrangements

Banking Officers start with 25 days PTO plus 12 paid holidays

40 hours paid volunteer hours per year

Much more. For details, see: M&T Benefits Overview

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $116,400.00 - $194,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location Buffalo, New York, United States of America