Director of Student Financial Services
Kbwfinancial
Chicopee, MA · Posted November 4, 2026
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About the job
Director of Student Financial Services
Chicopee, MA | $85,000–$92,000 | Full-Time | Permanent
Great leadership doesn't just keep operations running — it builds stronger teams, improves financial strategy, and helps students access the education they deserve.
We're seeking an experienced Director of Student Financial Services to lead financial aid and student account operations at a higher education institution. This is an opportunity for a strategic, compliance-minded leader who can balance regulatory oversight, financial accountability, team development, and a student-first approach.
What You'll Lead
Departmental leadership: Oversee Financial Aid and Student Accounts, establish priorities, develop staff, and drive operational excellence.
Regulatory compliance: Ensure accurate administration of federal, state, institutional, and private aid programs while maintaining compliance with Title IV requirements and other applicable regulations.
Financial strategy: Manage financial aid budgets, forecasting, reconciliations, expenditures, and reporting to support responsible institutional decision-making.
Enrollment and affordability: Partner with enrollment and finance leadership to develop strategies that support student affordability, enrollment goals, and long-term financial sustainability.
Student account operations: Oversee billing, payment plans, refunds, collections, and related processes to create a coordinated financial services experience.
Process improvement: Leverage data, technology, and performance metrics to strengthen controls, improve efficiency, and enhance service delivery.
What We're Looking For
Bachelor's degree required; master's degree preferred.
Progressively responsible experience in higher education financial aid administration.
Strong knowledge of federal Title IV programs, financial aid regulations, and compliance requirements.
Experience managing financial aid budgets, forecasting, reconciliations, and financial reporting.
Proven leadership and staff management experience.
Familiarity with financial aid and student information systems; experience with Colleague is a plus.
Strong analytical skills, sound judgment, and the ability to lead complex operations while maintaining accuracy and accountability.
Why This Opportunity?
This is more than a departmental management role. It's a chance to influence institutional strategy, strengthen financial operations, develop a team, and help shape how students and families navigate the financial side of higher education.
If you're a financial aid leader ready to make an impact at both the operational and strategic levels, I'd love to connect!
Interested or know someone who would be a great fit? Apply today to learn more!
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