Customer Service Manager -Manteca, CA Branch

Job Title: Customer Service Manager Location: Manteca, CA Employment Type: Full-Time- Monday - Friday FLSA Status: Exempt

Salary Range: $65,000– $95,000 annually (good-faith estimate upon hire)

Total Compensation: In addition to base pay, this position may be eligible for quarterly incentive compensation, including performance-based salary increases. Oak Valley Community Bank also offers a comprehensive benefits package that includes, medical, dental, vision, retirement savings with employer match, paid time off, and other voluntary benefits. Final compensation will be based on skills experience, and internal equity.

About Oak Valley Community Bank

We are looking for a dynamic Customer Service Manager to help us build a strong, service-driven team from the ground up. This position requires a strong understanding of branch operations and customer service. If you're passionate about banking, enjoy developing people, and excel in a team-oriented environment, we'd love to meet you!

What You’ll Do

As a Customer Service Manager , you’ll play a key role in the daily operations and success of our branch. You’ll support the Branch Manager and lead by example to deliver exceptional service, drive sales, and foster a positive team culture.

Key Responsibilities:

Lead, coach, and develop a high-performing team focused on delivering exceptional customer service and achieving branch goals.

Oversee daily branch operations, ensuring compliance with regulatory requirements, bank policies, security procedures, and operational standards.

Foster a strong sales and service culture by coaching employees, identifying growth opportunities, and supporting customer relationship development.

Serve as a key banking resource for customers and staff, assisting with complex banking needs, lending activities, and branch leadership, including acting as Branch Manager when needed.

Who You Are

You’re a self-motivated , self-aware leader who’s ready to take the next step in your banking career. You bring a strong sense of integrity, empathy, and accountability to your work and are excited to help shape the culture of a brand-new branch.

Qualifications:

Required: Minimum 1 year of banking experience in branch operations, sales, or customer service.

Internal applicants must have performed duties satisfactorily in their current position for at least a period of six (6) months. Employees who have a written warning on file within the prior six-month period, are on probation or suspension are not eligible to apply for posted jobs. To apply, navigate to ADP > Myself > Talent > Career Center and submit your application.

Demonstrated leadership experience , including supervising, coaching, or leading a team in a customer-facing environment.

Strong knowledge of banking products, services, regulations, and branch operations , with the ability to apply that knowledge in day-to-day decision-making.

Proven customer service, sales, and relationship-building skills , including experience identifying customer needs and recommending appropriate banking solutions.

Equal Pay & Opportunity Statement

Oak Valley Community Bank complies with the California Equal Pay Act and SB 642 requirements. Compensation decisions are based on experience, skills, and business needs, without regard to sex, gender identity, gender expression, race, or any other protected characteristic. We are an equal opportunity employer committed to diversity, equity, and inclusion.