Full-Time Customer Service Manager- Rochester Area-

Pay Rate Starting at: Level $22.00/ hr

SUMMARY

The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. The Customer Service Manager (CSM) is responsible for giving the customer a great lasting impression of the store. The CSM is the company’s goodwill ambassador and the job requires accuracy, honesty, patience and stamina.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Cultivates and maintains Remarkable Customer Service and customer relations at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels Effectively trains, coaches, and mentors associates.

Reacts to all customer concerns quickly and effectively while following policies and procedures to provide the best experience possible

Controls store shrink by monitoring cashier product handling, cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures.

Writes or oversees writing of the schedule weekly for front-end associates and maintains proper staffing.

Makes certain that associates are properly informed and trained about all promotions and fundraisers.

Ensures that merchandise returns are fulfilled throughout the day

Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies

Maintains a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.

Finish and retain reports/ logs needed for store audit and state inspection

Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC

Maintains supplies for front-end, places orders when needed and keeps inventory

Performs special store level tasks/projects as assigned by the store manager

MINIMUM QUALIFICATIONS

Must be 18 years of age

EDUCATION AND EXPERIENCE

Ability to read, write, and perform basic math functions

Possess basic computer skills

Possess strong communication skills

PHYSICAL REQUIREMENTS

EQUIPMENT USED

Operation of the following

Cash register

Telephone system

Scanner

Scale

Ladder (must be at least 18 years of age)

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.