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Position Summary

The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media.

Responsibilities

Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements

Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status

Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation

Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data

Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization

Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues

Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed

Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed

Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagementCompletes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner

Education and Experience

High school diploma or GED

At least one year of experience in customer service or apartment leasing. A background in accounting combined with customer service is also preferred

Microsoft Office Suite, Project Management

Qualifications

Physical Requirements:

May be required to sit for extended periods of time while working at a desk

May be required to climb stairs

Must be able to read documents, computer screens and data

Must be able to hear and understand verbal communications in person and over the phone or computer

May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds

Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

This role is based on site and requires that the employee spend time outside with exposure to the elements

May require working in confined spaces, heights and potentially hazardous areas

A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs

This job title is associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager.