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Position Summary

The Community Manager will oversee all business operations at one of our apartment communities. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player.

Responsibilities

Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards

Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR

Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs

Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity

Assist in budget preparation and ensure adherence to approved budgets

Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item

Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues

Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards

Provide excellent customer service while maintaining the highest standards for resident service

Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals

Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed

Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship

Education and Experience

Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience

3 + years of related multi-family property management experience

Strong leadership and management skills

Team player, professional, and effective communication skills

Proficient in Microsoft Office Suite and property management software

Qualifications

Physical Requirements:

May be required to sit for extended periods of time while working at a desk

May be required to climb stairs

Must be able to read documents, computer screens and data

Must be able to hear and understand verbal communications in person and over the phone or computer

May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds

Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements

The office is an open setting which may include bright lights, constant noises and distractions

A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs

This job title is associated with Property Manager, Apartment Manager, Business Manager, and Multi-Family Manager.