Director of Patient Support

Director, Patient Support Services — Hybrid — Elk Grove Village, IL

We’re seeking a strategic and people-focused Director to lead Therapy Operations Managers and their teams across multiple Rare Disease Center of Excellence programs. This highly visible role combines operational leadership, manufacturer and provider partnerships, team development, and patient-centered program improvement.

What You’ll Do

Lead and develop 4–8 Therapy Operations Managers and their teams

Oversee performance, productivity, quality, patient safety, and program scalability

Manage relationships with pharmaceutical manufacturers, providers, and health systems

Lead business reviews, performance discussions, and operational escalations

Establish KPIs and turn performance data into actionable improvements

Strengthen SOPs, workflows, staffing models, and operational processes

Partner with Clinical, Intake, Reimbursement, Quality, and Patient Services teams

Present program updates and strategic recommendations to executive leadership

What You Bring

PharmD or active RPh licensure

Bachelor’s degree required; MBA, MHA, or related master’s preferred

3-8 years of progressive specialty pharmacy or complex therapy leadership

Experience managing managers and building high-performing teams

Knowledge of rare disease workflows, regulatory requirements, and accreditation standards

Strong manufacturer-facing, client-management, and executive presentation skills

CareTend, CPR+, or SPRx experience preferred