Sr. Protective Services Specialist

Company Overview Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As the Sr. Protective Services Specialist, you own the design, coordination, and daily execution of Docusign's executive protection (EP) program. You are responsible for program governance, vendor and contractor utilization, operational planning, advance work, training and overall support to protect designated executives during routine activities, travel, events, and at other locations as required. This is a cross-functional role that partners closely with internal and external partners. This position is an individual contributor role reporting to the Director, Physical Safety & Security. Responsibility Lead day-to-day executive protection operations: planning, coordination, oversight of protective details for designated executives Develop and maintain executive threat intelligence profiles, including analysis of public information, event-specific threat assessments, and emerging security trends relevant to Docusign's market position and industry exposure Conduct threat, risk, and vulnerability assessments for executives, residences, offices, travel destinations, events, and public appearances; translate findings into actionable protective measures Plan and execute security advances for executive travel, meetings, and events (route planning, venue assessment, law enforcement coordination) Maintain close collaboration with Docusign Enterprise Safety Center (DESC) to integrate protective intelligence, travel risk data, and situational awareness into EP planning and real-time operations Lead immediate protective response to security incidents or emergencies involving executives (evacuation, shelter-in-place protocols, threat containment); serve as primary incident commander for all EP-related emergencies Ensure real-time coordination with DESC, HR, Legal, Communications, and external law enforcement during active incidents Establish and maintain liaison relationships with law enforcement (as warranted), and other public agencies with responsibility for executive protection operations at high-risk events Develop, maintain, and refine EP program standards, SOPs, playbooks, and checklists covering travel, events, residences, and special situations Establish and track EP program KPIs: mission success/incident rate (zero tolerance target), vendor SLA compliance, program maturity assessment, cost per protected event; provide quarterly KPI reviews to leadership Manage vendor oversight: coordinate third-party EP vendors and contract personnel including tasking, service levels, performance management, and quality assurance Manage program logistics: scheduling, itinerary management, documentation, after-action reviews; recommend process optimization based on metrics and lessons learned Provide concise security briefings and recommendations to executives and their support staff before and during travel and events Partner with Workplace Experience and Facilities on physical/technical security for executive offices and frequently visited venues Coordinate with Legal, HR, Communications, and security teams on sensitive matters (threats, workplace violence, privacy) impacting executive safety Support business continuity and emergency response activities; integrate EP into crisis management processes Participate in on-call rotation to support urgent EP needs, after-hours issues, and time-sensitive changes Maintain high standards of confidentiality, discretion, and professionalism in all executive interactions and information handling Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 5+ years of executive protection or corporate protective services experience, including demonstrated track record planning and executing complex protective operations Experience designing/maturing a security program: led EP process improvements, standardized procedures, built vendor management frameworks Experience with threat analysis and intelligence integration; experience analyzing open-source threat data and translating into actionable protective recommendations Experience in third-party vendor management at scale: SOW negotiation, performance management, multi-contract oversight Experience collaborating across cross-functional teams in corporate security (Legal, HR, Facilities, Communications, IT) Training and/or certification in medical first response (e.g., CPR/AED/First Aid, Stop the Bleed or similar level) Experience working with law enforcement and government agencies on security planning, event coordination, or investigations Ability to travel domestically and internationally on short notice, up to 25-30% Ability to stand/walk for extended periods during advance operations/events Preferred Excellent written and verbal communication; ability to brief executives and document security assessments clearly Strong situational awareness, judgment, and ability to make timely decisions in dynamic environments Ability to manage multiple concurrent priorities with strong attention to detail Affiliation/membership with protective service organizations such as the Board of Executive Protection Professionals (BEPP) Prior experience supporting executive protection in a corporate technology environment Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements) Experience collaborating with or working within GSOC/operations centers, intelligence teams, or travel risk management functions Experience designing or maturing an executive protection program, including developing standards, metrics, and vendor strategies Familiarity with security and EP-related technologies (e.g., secure communications, travel tracking tools, mobile security apps, access control and CCTV systems) Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $105,800.00 - $163,450.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid #LI-TM2

As the Sr. Protective Services Specialist, you own the design, coordination, and daily execution of Docusign's executive protection (EP) program. You are responsible for program governance, vendor and contractor utilization, operational planning, advance work, training and overall support to protect designated executives during routine activities, travel, events, and at other locations as required. This is a cross-functional role that partners closely with internal and external partners. This position is an individual contributor role reporting to the Director, Physical Safety & Security. Responsibility Lead day-to-day executive protection operations: planning, coordination, oversight of protective details for designated executives Develop and maintain executive threat intelligence profiles, including analysis of public information, event-specific threat assessments, and emerging security trends relevant to Docusign's market position and industry exposure Conduct threat, risk, and vulnerability assessments for executives, residences, offices, travel destinations, events, and public appearances; translate findings into actionable protective measures Plan and execute security advances for executive travel, meetings, and events (route planning, venue assessment, law enforcement coordination) Maintain close collaboration with Docusign Enterprise Safety Center (DESC) to integrate protective intelligence, travel risk data, and situational awareness into EP planning and real-time operations Lead immediate protective response to security incidents or emergencies involving executives (evacuation, shelter-in-place protocols, threat containment); serve as primary incident commander for all EP-related emergencies Ensure real-time coordination with DESC, HR, Legal, Communications, and external law enforcement during active incidents Establish and maintain liaison relationships with law enforcement (as warranted), and other public agencies with responsibility for executive protection operations at high-risk events Develop, maintain, and refine EP program standards, SOPs, playbooks, and checklists covering travel, events, residences, and special situations Establish and track EP program KPIs: mission success/incident rate (zero tolerance target), vendor SLA compliance, program maturity assessment, cost per protected event; provide quarterly KPI reviews to leadership Manage vendor oversight: coordinate third-party EP vendors and contract personnel including tasking, service levels, performance management, and quality assurance Manage program logistics: scheduling, itinerary management, documentation, after-action reviews; recommend process optimization based on metrics and lessons learned Provide concise security briefings and recommendations to executives and their support staff before and during travel and events Partner with Workplace Experience and Facilities on physical/technical security for executive offices and frequently visited venues Coordinate with Legal, HR, Communications, and security teams on sensitive matters (threats, workplace violence, privacy) impacting executive safety Support business continuity and emergency response activities; integrate EP into crisis management processes Participate in on-call rotation to support urgent EP needs, after-hours issues, and time-sensitive changes Maintain high standards of confidentiality, discretion, and professionalism in all executive interactions and information handling

Basic 5+ years of executive protection or corporate protective services experience, including demonstrated track record planning and executing complex protective operations Experience designing/maturing a security program: led EP process improvements, standardized procedures, built vendor management frameworks Experience with threat analysis and intelligence integration; experience analyzing open-source threat data and translating into actionable protective recommendations Experience in third-party vendor management at scale: SOW negotiation, performance management, multi-contract oversight Experience collaborating across cross-functional teams in corporate security (Legal, HR, Facilities, Communications, IT) Training and/or certification in medical first response (e.g., CPR/AED/First Aid, Stop the Bleed or similar level) Experience working with law enforcement and government agencies on security planning, event coordination, or investigations Ability to travel domestically and internationally on short notice, up to 25-30% Ability to stand/walk for extended periods during advance operations/events Preferred Excellent written and verbal communication; ability to brief executives and document security assessments clearly Strong situational awareness, judgment, and ability to make timely decisions in dynamic environments Ability to manage multiple concurrent priorities with strong attention to detail Affiliation/membership with protective service organizations such as the Board of Executive Protection Professionals (BEPP) Prior experience supporting executive protection in a corporate technology environment Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements) Experience collaborating with or working within GSOC/operations centers, intelligence teams, or travel risk management functions Experience designing or maturing an executive protection program, including developing standards, metrics, and vendor strategies Familiarity with security and EP-related technologies (e.g., secure communications, travel tracking tools, mobile security apps, access control and CCTV systems)