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About the job

Your Role

The Healthcare Quality Affordability (HQA) Analytics team plays a key role in discovering information hidden in vast amounts of data that can lead to smarter decisions and deliver better service for our customers and contain the rising cost of healthcare. The Sr. Manager, Medical Informatics - Utilization Management (UM) Analytics will report to the Director of HQA Analytics and lead a team responsible for Prior Authorization, Concurrent Review, and broader UM analytics. This leader will translate clinical and operational priorities into actionable analytical strategies, strengthen organizational understanding of utilization and authorization performance, develop team capabilities, and deliver insights that inform operational improvement, executive decision-making, affordability, quality, and member outcomes across lines of business.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work In this role, you will:

Lead, develop, and mentor a team of analysts supporting Prior Authorization, Concurrent Review, and broader UM analytics

Define and execute the UM analytics strategy and roadmap in alignment with organizational, clinical, regulatory, and affordability priorities

Serve as the primary analytics partner to Prior Authorization, Concurrent Review, and Medical Management leadership, translating business needs into actionable analytical strategies

Oversee analytics related to authorization volume, approval and denial rates, decision timeliness, inpatient utilization, length of stay, avoidable days, readmissions, and other key UM performance indicators

Evaluate the impact of UM programs, clinical policies, prior authorization requirements, and operational interventions on utilization, cost, quality, and member and provider experience

Direct complex analyses integrating authorization, clinical, membership, provider, claims, and financial data to identify performance gaps, emerging risks, and improvement opportunities

Partner with Medical Management, Network Management, Claims, Pharmacy, Appeals and Grievances, Compliance, Finance, Product, Technology, and data teams to deliver comprehensive insights and recommendations

Oversee the development of dashboards, recurring reporting, self-service tools, and executive performance summaries using Tableau, Power BI, and other analytical platforms

Establish consistent definitions, methodologies, governance, documentation, and quality-control standards for UM reporting and analytics

Present findings and recommendations to senior leadership and monitor resulting actions to ensure analytics translate into measurable operational improvements

Your Knowledge and Experience

Requires a Bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree. A Graduate degree (MPH, MBA, MS, MA, RN, or RHIA) in a relevant field and 2 years of post-degree healthcare analytics experience is preferred

Requires 8 years of prior relevant experience in a medical informatics position within the healthcare industry

Requires 4 years of prior people management experience with direct responsibility for supervising, coaching, and evaluating direct reports

Command of legal and regulatory issues that apply to data exchange, processing, and analysis in the California health insurance industry

Demonstrated understanding of key UM concepts and performance measures, including authorization volume, approval and denial rates, decision timeliness, inpatient admissions, length of stay, avoidable days, levels of care, readmissions, and authorization-to-claims reconciliation

Strong knowledge of healthcare payer operations, with direct analytical experience supporting UM, Prior Authorization, Concurrent Review, or related clinical functions is strongly preferred

Four (4) years of experience analyzing California payer/provider data and interpreting utilization, cost, and outcomes measures is preferred

Two (2) years of experience applying HIPAA and California health data privacy requirements to data exchange, processing, and analysis is preferred

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.