Customer Success Manager
CBTS
Columbus, OH · Posted October 5, 2026
Just laid off? Start here: a plan for the first weeks
More in Ohio job market · All Customer Success Manager jobs (490) · Technology & Software · Customer Success jobs
More roles at CBTS
- Account Executive · Louisville, KY
- Sr Engineer - Network Engineering · Cincinnati, OH
- Sales Director · Dallas, TX
- Sales Director · Cincinnati, OH
- DIrector, Head of Events
- Strategic Channel Manager · Atlanta, GA
Where Columbus, OH ranks
Where Columbus, OH placed in our monthly rankings, month by month. Each month stays online at its own address.
November 2026
- #2Cities with the most jobs that do not need a four-year degree in the Midwest187 jobs · of 51
- #2Cities with the most jobs that do not need a four-year degree in the Great Lakes187 jobs · of 36
- #3Best cities for software and engineering jobs in the Midwest316 openings · of 59
- #3Best cities for software and engineering jobs in the Great Lakes316 openings · of 48
- #3Cities hosting the most business conferences in the Midwest20 conferences · of 12
- #3Cities hosting the most business conferences in the Great Lakes20 conferences · of 9
Rankings about customer success jobs
- Best cities for customer success jobs #1 New York (367 openings)
- Employers with the most customer success jobs #1 Gallagher (167 roles)
Customer Success jobs · Top Customer Success employers · All rankings
Pay compared with the market
This listing does not state pay. Across 231 open customer success manager listings that state pay, the middle half runs $98,500 to $140,000 and the median is $126,500.
Listed pay is what employers advertise, not what people are paid.
Customer Success Manager salaries by state · Check your own pay
How AI is used in this kind of work
AI use among sales managers is little observed so far. Measured exposure for sales managers: 4% (little observed).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
Skills this job asks for
Say which you have and which you want to build. We use it to match you to jobs like this one.
About the job
The Role As a Customer Success Manager, you will own a portfolio of CBTS enterprise accounts. You will drive adoption, satisfaction, and growth through proactive engagement. You will guide clients to realize value from their CBTS solutions and shape retention strategies aligned to their business objectives.
What You'll Do
Serve as the primary post-sale point of contact and trusted advisor for your enterprise clients
Develop and execute tailored success plans that align CBTS solutions to client KPIs and drive measurable business outcomes
Lead regular cadence calls, executive business reviews (EBRs), and on-site visits to assess satisfaction, demonstrate value, and deepen relationships
Monitor account health dashboards, identify risk indicators early, and carry out mitigation plans with Sales and Support
Drive net revenue retention by identifying expansion opportunities and partnering with Account Executives on upsell and cross-sell within established accounts
Coordinate cross-functional resolution of escalated service issues, acting as the client's advocate within CBTS
Keep CRM records accurate and current, including interaction logs, renewal milestones, and opportunity pipeline data
What You'll Bring
Education
Bachelor's degree in Business, Communications, or Information Technology, or an MBA/Master's degree
Experience
5+ years of relevant experience
Required skills
CRM platforms (Salesforce or equivalent)
Customer communication and correspondence
Renewal and retention management
Microsoft Office / M365
Account planning and success plan development
Client relationship management, problem solving, and commercial and financial knowledge
Nice to have
Customer success platforms
Data analysis and reporting
IT services and managed services experience
Change management and stakeholder management
Why CBTS
• A broad, in-demand technology portfolio that opens doors across industries. • Comprehensive benefits, professional development, and a collaborative, high-achiever sales culture.
$55,000-86,000 Base not including commission
The compensation range in this posting reflects the Company’s good‑faith estimate at the time of publication. The applicable base pay range for any individual will be determined based on the candidate’s designated primary work location as well as factors including role scope and responsibilities, required qualifications, and the individual’s experience, education, skills, knowledge, and performance. Certain positions may also be eligible for additional compensation such as discretionary merit increases, bonuses, or sales‑based variable compensation in accordance with applicable plans and role requirements.
Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.