Job # THE ORGANIZATION: National Am Law Firm LOCATION: Silicon Valley, CA | New York, NY | Boston, MA | San Francisco, CA | Washington, D.C. | Seattle, WA | Santa Monica, CA WORK ARRANGEMENT: Hybrid BENEFITS: Competitive base salary up to $141K (depending on experience), annual performance bonus, Paid Time Off, 401(k), Medical, Dental & Vision Coverage, Life & Disability Insurance, Health Savings & Flexible Spending Accounts, wellness programs, professional development opportunities, hybrid work schedule, and additional employee benefits. KEY RESPONSIBILITIES: Supervise a team of intellectual property support professionals, providing coaching, performance management, and professional development Manage daily workflow, staffing, and workload distribution to ensure timely completion of domestic and international matters Monitor productivity, utilization, and operational performance metrics Oversee administrative functions related to intellectual property portfolio management and ownership record transfers Partner with attorneys and firm leadership to support practice operations and resource planning Develop, maintain, and improve departmental procedures, workflows, and operational documentation Identify process improvement opportunities and implement workflow efficiencies Coordinate with cross-functional departments to ensure seamless execution of client service initiatives Lead onboarding and training of new team members Support implementation of new technologies, systems, and operational initiatives Serve as the primary liaison between legal professionals, support staff, and administrative departments Ensure compliance with internal procedures, filing deadlines, and quality standards Assist with capacity planning, staffing recommendations, and departmental reporting Promote a collaborative, high-performing team culture focused on operational excellence and client service REQUIREMENTS: Bachelor’s degree required 5+ years of experience supporting intellectual property or legal operations within a law firm or professional services environment 2+ years of supervisory or team leadership experience Strong knowledge of domestic and international intellectual property prosecution processes and docket management Experience with legal practice management and docketing systems preferred Demonstrated leadership, coaching, and organizational skills Excellent written and verbal communication abilities Strong analytical, problem-solving, and project management skills Ability to prioritize multiple deadlines in a fast-paced environment High level of professionalism with the ability to maintain confidentiality Experience leading process improvements and operational initiatives Comfortable adopting new technologies and leveraging AI tools to improve efficiency