Senior Analyst-Control Management

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The objective of the US Consumer Control Management Governance team is to establish the Operational Risk and Controls strategy for US Consumer set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.

US Consumer Control Management is looking for a Sr. Analyst of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Sr. Analyst, US Consumer Control Management Governance will:

Support the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)

Coordinate and maintain centralized oversight of exams, including tracking milestones, deliverables, requests, action plans, and issue remediation activities to support effective governance and stakeholder reporting.

Maintain exam data repositories and reporting tools by coordinating data collection, validation, quality assurance, and ongoing updates across multiple stakeholders and business units.

Support control-to-risk and control-to-exam linkage analysis to identify coverage gaps, overlapping assurance activities, and opportunities to strengthen the control environment and improve exam readiness.

Support certain execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.

Assist in the implementation of portions of the operational risk framework to enable effective risk management and decision making in the BU

Help in the development of BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs

Facilitate the understanding and use of the risk governance framework basics across BUs through regular communication

Review processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials

Support sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications:

2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities

Project management, communication, and interpersonal skills

Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications:

Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

Experience in at least one of the following: Translating operational risk strategy and appetite into execution guidelines

Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds

Facilitating the implementation of the operational risk governance frameworks

Developing, communicating and ensuring understanding and adherence to operational risk procedures and standards

Supporting the operational risk exam management processes

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.