Billing Specialist - IN OFFICE

Position Summary

The Post Recovery & Billing Specialist is responsible for supporting the successful completion of post-repossession activities and ensuring accurate billing and payment processing. This role serves as a critical liaison between repossession agents, lenders, transport providers, redemption customers, and internal departments to ensure timely service delivery, regulatory compliance, and revenue capture.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple workstreams in a fast-paced environment.

THIS POSITION IS ON SITE. IT IS NOT A REMOTE WORK OPPORTUNITY.

Essential Duties and Responsibilities

Post Recovery Operations

Coordinate transportation requests and monitor vehicle movement from recovery through final disposition.

Process and track redemption requests, ensuring all lender and state requirements are satisfied.

Manage key replacement and key-cutting requests, including vendor coordination and status tracking.

Review and process personal property and vehicle release documentation.

Communicate with agents, storage facilities, transport providers, and lenders regarding post-recovery activities.

Monitor service level agreements (SLAs) and escalate aging accounts when necessary.

Maintain accurate records and documentation within company systems.

Assist with title, lien, and ownership-related documentation as required.

Ensure compliance with client requirements, company policies, and applicable state and federal regulations.

Billing & Financial Operations

Review agent invoices for accuracy and compliance with approved fee schedules.

Process transportation, redemption, key, storage, and ancillary service charges.

Research and resolve invoice discrepancies and billing disputes.

Coordinate with agents and clients regarding invoice approvals, denials, and supporting documentation.

Monitor aging invoices and assist with payment reconciliation activities.

Ensure all billable services are properly documented and invoiced.

Support month-end billing and reporting processes.

Maintain billing records and audit trails in accordance with company policies.

Customer Service & Communication

Provide professional support to lenders, repossession agencies, transport providers, and consumers.

Respond to inquiries regarding billing, transportation status, redemptions, and key services.

Collaborate with internal departments to resolve issues and improve operational efficiency.

Identify opportunities for process improvement and automation.

Qualifications

Required

High school diploma or equivalent.

Minimum of 2 years’ experience of billing and post recovery in the repossession industry.

Strong attention to detail and organizational skills.

Excellent verbal and written communication skills.

Proficient in Microsoft Office, particularly Excel and Outlook.

Ability to prioritize workload and meet deadlines in a high-volume environment.

Strong problem-solving and analytical abilities.

Experience in repossession, asset recovery, transportation logistics, or auto finance.

Experience with invoice processing and payment reconciliation.

Familiarity with redemption, key services, title processing, or transportation management.

Experience working with vendor management systems and client portals.

Key Competencies

Attention to Detail

Customer Service Focus

Accountability

Time Management

Problem Solving

Teamwork

Communication Skills

Adaptability

Physical Requirements

Ability to remain seated for extended periods while working on a computer.

Ability to communicate effectively via phone, email, and video conferencing.

Ability to occasionally lift up to 20 pounds.

Equal Employment Opportunity Statement

Loss Prevention Services (LPS) is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees. LPS provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

LPS is committed to providing reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, practices, and observances, unless doing so would create an undue hardship on business operations.

Employment decisions at LPS are based on business needs, job requirements, qualifications, and individual performance.