Customer Service Manager
84 Lumber
Murfreesboro, TN · Posted October 26, 2026
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Among first-line supervisors of office and administrative support workers, AI is already used for some of the tasks. Measured exposure for first-line supervisors of office and administrative support workers: 19% (some).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
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About the job
Overview
Are you ready to build a rewarding and lifelong career? Do you thrive in a team environment that challenges you to be your best? Join 84 Lumber, a family-owned company founded on growth, stability, and the mindset that “nothing is impossible.” 84 Lumber is hiring immediately and has the perfect career opportunity for you!
$45,000yr, M-F 7am-5pm, full-benefits.
WHO IS 84?
84 Lumber is the nation’s largest privately held supplier of building materials, manufactured components and industry-leading services for residential and commercial construction. With over 320 facilities in 34 states and plans for even more locations, your opportunities for growth within the company are endless. If you invest in yourself, we will invest in you!
At 84 Lumber, we promote nearly 100% from within, creating a unique environment where you can build your own career path. Over 96% of our store managers began as Manager Trainees, and on average, you can earn your first promotion within six months.
COMPREHENSIVE BENEFITS PACKAGE:
We offer all the benefits you expect from an industry leader, including:
Monthly performance incentives (both store and personal-level bonus potential)
Paid Time Off (PTO), sick and personal days
Medical, dental and vision insurance
Holiday pay
Flexible Spending Accounts (FSA) for medical and dependent care
Annual profit sharing and 401(k) with employer match (based on company profits)
Discounts on building materials and other retail partnerships
RECOGNITION & AWARDS:
84 Lumber is proud to be recognized as one of America’s:
Most Patriotic Companies by Newsweek , 2026
Most Trustworthy Companies by Newsweek , 2026
Largest Family Businesses by Forbes , 2026
Top Private Companies by Forbes , 2025
Best Large Employers by Forbes , 2025
The Customer Service Manager is responsible for assisting salespeople in managing their customer accounts. This position is also responsible for assisting the store’s customers by addressing inquiries and resolving complaints. The Customer Service Manager will order and process materials as well as assist with back charging.
Responsibilities
Customer Service
Strong Communication Skills
Detail Oriented
Sourcing Material
Accounts Receivable
Qualifications
Interface with customers, providing updates on delivery and schedules
Facilitate the resolution of problems and issues between customers and production
Provide detailed updates on shipments, tracking data, ship-to-date counts and remaining deliveries
Direct order entry/processing, ensuring orders get put to the floor in a correct and efficient manner
Provide support to sales and customers with pricing information and other inquiries
Other duties assigned by management
Customer Service
Strong Communication Skills
Detail Oriented
Sourcing Material
Accounts Receivable
Interface with customers, providing updates on delivery and schedules
Facilitate the resolution of problems and issues between customers and production
Provide detailed updates on shipments, tracking data, ship-to-date counts and remaining deliveries
Direct order entry/processing, ensuring orders get put to the floor in a correct and efficient manner
Provide support to sales and customers with pricing information and other inquiries
Other duties assigned by management